Barbara Obrist

  • Zürich Area, Switzerland, CH
Barbara Obrist

Work History

Work History
Oct 2011 - Present

Customer Service Manager-Mining Industry

Occupational career
Employer/dates ABB Switzerland Ltd; Job title Global Customer Service Manager-Mining Industry
Jan 2008 - Oct 2011

Head of Product

Occupational career
Employer/dates ABB Switzerland Ltd, Job title Head of Product Training and Learning Services-Mining and Cement Industry Global function with responsibility for ten direct reports and an international pool of lecturers. 30 to 50 % international business travel. Deputy Head of Customer Service in the local Switzerland business unit. Primary tasks and responsibility-P&L accountability-15 MUSD order intake p.a.(achieved revenue growth of 20 % within three years) Partnership agreements with universities, industry and trade associations Initialization and lead of corporate social responsibility projects in the field of energy efficiency and workplace learning in Africa and South America Strategic planning and coordination of license agreements Functional competence development(performance certification program)
2008 - 2009

South American business

South American business
Seminar: Argumentation and negotiation techniques Seminar: Interviewing techniques Seminar: Intercultural communication with
Jun 1999 - Dec 2007

Training Center Manager-Mining and Cement

Occupational career
Employer/dates ABB Switzerland Ltd, Job title Training Center Manager-Mining and Cement Industry Supervising five direct reports and an international pool of lecturers. 20 to 40 % international business travel. Primary tasks and responsibility P&L accountability-8 MUSD order intake p.a.(achieved order growth of 30 % in five years) Implementation of a web-based learning management system Development and launch of e-learning and blended learning programs Development and implementation of complex learning paths for various target groups
Sep 1997 - May 1999

Program Manager

Occupational career
Employer/dates ABB Switzerland Ltd, Job title 60 % Program Manager Customer Training-Utility Industry 40 % Editor for the ABB Switzerland internal employee magazine (Portuguese language study in Brazil for one month in 1998)
Jul 1992 - Sep 1997

Sales and Marketing Project Manager-Utility

Occupational career
Employer/dates ABB Switzerland Ltd, Job title 60 % Sales and Marketing Project Manager-Utility Industry 40 % Editor for the ABB Switzerland internal employee magazine (Spanish language study in Guatemala for two months in 1995)

Education

Education
1983 - 1987

Commercial college