Special Projects Analyst
Customer Account Services
Garden Grove, CA(; 04/06-03/07) Promoted to a senior-level contributor on a national team, assessed business needs, and managed direction of 105 highly profitable key accounts generating $15. 2 million in annual revenue. Consulted with owners and managers, and provided product and service solutions. Facilitated quarterly Owner Manager Web educational events that defined and clarified the impact of industry trends on travel agency business operations. Special Projects Analyst, Garden Grove, CA-Interim Assignment(03/05-04/06) Managed the design, planning, and execution of several North America Sales and Customer Service business enhancement projects that drove improvements within Sales, Customer Service, and Account Management functions. Mapped and managed an online resource library, and documented 100 job processes that cut Sales and Service personnel research time by 60%. Trained Sales and Service personnel to navigate and search online resource library.