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Work History

Jul 2009Present

Adjunct Instructor

Centennial Education Center
Santa Ana, CA Adjunct Instructor Deliver classroom instruction to adults with diverse ethnic, cultural and educational backgrounds; Instruct within a computer lab environment on the use of computer software applications including Microsoft(Windows XP, Word, Excel, PowerPoint, Publisher, Access), and Internet and Email usage. Administrate the Vocational Business Skills Blog(http://ceclab.wordpress.com)
Jun 2008Present

SANTA ANA COLLEGE

SANTA ANA COLLEGE
Santa Ana, California (SAC ranks 5th among the top 100 associate degree producers for Hispanic students in the nation, according to Community College Week; provides credited educational programs to more than 25, 000 students annually.) 714-235-1803
Oct 2007Present

Administrative Assistant

Osher Lifelong Learning Institute
Administrative Assistant,, Irvine, CA Ensure that the Woodbridge facility is open each day for classroom use, and that all requested audio-visual equipment is ready for instructors. Interface with University Extension Instructional Support, Instructional Technology and Computer Labs departments concerning the technical needs for the OLLI classroom. Maintain written internal office procedures training guide that includes procedures and directions for a wide range of job responsibilities. Interface with the V.P. of Administration, V.P. Programs, UNEX Marketing in the planning and development of the OLLI catalog production process. Proofread and edit course descriptions. Provide back-up and guidance to UNEX Student Services for OLLI registration and enrollment. Work with volunteer committee members to develop and implement special events. Work with OLLI Board to initiate, analyze and summarize membership surveys. Co-administrate the OLLI at UCI Blog(http://olliuci.wordpress.com). Developed an online solution for distributing, housing and managing class handouts and presentations that resulted in a reduction of printed copies and in the creation of a primary communication tool for the Osher Lifelong Learning Institute.
Jun 2007Present

UNIVERSITY OF CALIFORNIA

UNIVERSITY OF CALIFORNIA
IRVINE EXTENSION, Irvine, CA
Sep 2008May 2009

Adjunct Instructor

Marketplace Educational Center
Taller San Jose), Santa Ana, CA Adjunct Instructor Delivered on-site classroom instruction to 79 students in Job Readiness training students in the areas of identifying job skills, setting and achieving career goals, writing a resume, researching jobs, online job applications, interviewing, and job retention. Tailored the curriculum to meet the unique legal needs of this student population that included backgrounds of incarcerations and felonies.
Jun 2008Jul 2008

Adjunct Instructor

Marketplace Educational Center
Santa Ana, CA Adjunct Instructor Conducted classroom training and student activities on the Employability process to 20 adults diagnosed and treated for mental health related issues. Wrote and developed a six week course curriculum customized to the specific employability needs of this unique student population that resulted in consistent student engagement and a higher level of student class attendance.
May 2007Jul 2007

Administrative Assistant

Career and Life Planning Programs
Administrative Assistant,, Irvine, CA (Vacation coverage for permanent Administrative Assistant) Provided administrative support to 11 career coaches/instructors; prepared instructional materials, maintained workshop registrations and coaching appointments; conducted training sessions upon request, administered and evaluated assessment tests, developed curricula, and planned course content; conducted research and prepared statistical reports and correspondence; secured Program memberships.
Nov 1991Mar 2007

SABRE TRAVEL NETWORK

SABRE TRAVEL NETWORK
Southlake, TX (A $1. 6 billion provider of travel products and distribution and technology solutions for the travel industry.)
Dec 2004Mar 2005

Special Projects Analyst

Customer Account Services
Garden Grove, CA(; 04/06-03/07) Promoted to a senior-level contributor on a national team, assessed business needs, and managed direction of 105 highly profitable key accounts generating $15. 2 million in annual revenue. Consulted with owners and managers, and provided product and service solutions. Facilitated quarterly Owner Manager Web educational events that defined and clarified the impact of industry trends on travel agency business operations. Special Projects Analyst, Garden Grove, CA-Interim Assignment(03/05-04/06) Managed the design, planning, and execution of several North America Sales and Customer Service business enhancement projects that drove improvements within Sales, Customer Service, and Account Management functions. Mapped and managed an online resource library, and documented 100 job processes that cut Sales and Service personnel research time by 60%. Trained Sales and Service personnel to navigate and search online resource library.
Nov 1991Dec 2004

Senior Account Executive

Customer Account Services
Senior Account Executive, Orange, CA Managed Top-10 Western Division accounts encompassing 28 locations generating over $1. 6 million in annual Sabre revenue; Delivered product demonstrations and educational seminars. Recognized with“ Circle of Distinction Award” for proven leadership strengths, customer service excellence, and consistently exceeding revenue and performance goals.

Education

2005

B.A

VANGUARD UNIVERSITY OF SOUTHERN CALIFORNIA