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Work experience

2013Present

Project Manager

PalmMason Pvt Ltd. (Placed in Genpact currently-Project Basis)

Implementing S2P technology solutions for Genpact clients; (Agile & waterfall methodology); geography - US/LatAm and APac

20122013

Service Delivery Consultant (Free Lance - Project basis)

V-inLead Solutions

Project Co-coordinator of three; 2 waves multilingual medical online surveys across EMEA along with Data Analysis and Tracking data numbers.

20112012

Operations Manager

DELL International PVT Ltd. 

Handling a team of 15 Tech Support CSR and maintain fundamental operational procedures and process quality

20082011

Quality Manager

Expertserv Solutions PVT Ltd. Now Falcon Force PVT Ltd.

Process Quality Monitoring and Tracking, Process Engineering for Fraud and Verification of ONLINE portal ; geography - NA based)

20042007

Corporate Manager

Dappers Export Private Ltd., for Dunrite Groups (Production House)

PR, Event Co-ordination and Transition from one Geography to other (Global)

Education

19941997

Bachelor of Science 

Lucknow University

A Bachelor degree in Biology

Skills

Technical

Office 2003, 2007 & 2010

MS VISIO

MS Powerpoint

File Maker Pro (Database with MS Access commands)

MS Project

Non technical
  • Data and GAP Analysis
  • Process Optimization in Service Delivery
  • Process Improvement and Transition 
  • Implementing Financial Technical Solutions and their Operational transitions

Certifications

20142015

Project Management & Risk Management recognized by PMI

University of Toronto

PMBOK PPM methodology and Organizational Risk management and behaviour

20132013

Lean Sigma

Kenna Management

Lean Sigma Methodology and basic DMAIC Analysis for Quality Monitoring and process excellence

20002001

A Post Graduate Diploma in Computer Applications

ISCT, Bangalore

Certified in C, C++ and MS DOS programming

20012001

Java Certification Course

Tata Infotech, Bangalore

Java Certificaiton

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Contact Info

Cellular +91 9000 480 815