Work History

Work History

Project Manager

2013 - Present
PalmMason Pvt Ltd. (Placed in Genpact currently-Project Basis)

Implementing S2P technology solutions for Genpact clients; (Agile & waterfall methodology); geography - US/LatAm and APac

Service Delivery Consultant (Free Lance - Project basis)

2012 - 2013
V-inLead Solutions

Project Co-coordinator of three; 2 waves multilingual medical online surveys across EMEA along with Data Analysis and Tracking data numbers.

Operations Manager

2011 - 2012
DELL International PVT Ltd. 

Handling a team of 15 Tech Support CSR and maintain fundamental operational procedures and process quality

Quality Manager

2008 - 2011
Expertserv Solutions PVT Ltd. Now Falcon Force PVT Ltd.

Process Quality Monitoring and Tracking, Process Engineering for Fraud and Verification of ONLINE portal ; geography - NA based)

Corporate Manager

2004 - 2007
Dappers Export Private Ltd., for Dunrite Groups (Production House)

PR, Event Co-ordination and Transition from one Geography to other (Global)

Education

Education

Bachelor of Science 

1994 - 1997
Lucknow University

A Bachelor degree in Biology

Skills

Skills

Technical

Office 2003, 2007 & 2010

MS VISIO

MS Powerpoint

File Maker Pro (Database with MS Access commands)

MS Project

Non technical

  • Data and GAP Analysis
  • Process Optimization in Service Delivery
  • Process Improvement and Transition 
  • Implementing Financial Technical Solutions and their Operational transitions

Certifications

Certifications

Project Management & Risk Management recognized by PMI

2014 - 2015
University of Toronto

PMBOK PPM methodology and Organizational Risk management and behaviour

Lean Sigma

2013 - 2013
Kenna Management

Lean Sigma Methodology and basic DMAIC Analysis for Quality Monitoring and process excellence

A Post Graduate Diploma in Computer Applications

2000 - 2001
ISCT, Bangalore

Certified in C, C++ and MS DOS programming

Java Certification Course

2001 - 2001
Tata Infotech, Bangalore

Java Certificaiton

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Contact Info

Cellular +91 9000 480 815