Work History

Work History
Feb 2009 - Present

Team Member

Wendys International
I work as a team member at a Wendy's in Durham, NC interfacing with customers on a daily basis taking orders, and running the cash register, as well as coordinating in the drive thru and cleaning/stocking the dining room. I have worked for Wendy's since May 2007 and started working for this Wendy's in February 2009. Customer service and satisfaction is the #1 priority as a Wendy's Team Member, and I have gained customer service skills as a part of this job.
Jan 2009 - Apr 2009

Social Work Intern

Provided psychosocial assessments of patients and families to identify emotional, social, and environmental strengths and problems related to their diagnosis, illness, treatment, and/or life situation. Formulated, developed, and implemented a comprehensive psychosocial treatment plan for patients and their families utilizing appropriate clinical social work treatments and interventions with the help of MSW supervisor. Population served were medical inpatients between the ages of 0-21 and their family members.

Aug 2007 - Dec 2008

Information Technology Help Desk Student Worker

Olivet Nazarene University

Answering a multi-line phone system and transferring calls when necessary.

Assisting callers with password related issues in regards to Olivet email, Oasis, and Blackboard as well PC/Mac software and hardware issues including but not limited to Microsoft Word, Microsoft Excel, Anti-Virus programs, USB drives, hard drives.

Assisting walk-in patrons with password related issues in regards to Olivet email, Oasis, Blackboard, as well as PC/Mac software and hardware issues including but not limited to Microsoft Word, Microsoft Excel, Anti-Virus programs, USB dirves, hard drives.

Aug 2006 - Dec 2008

Benner Library Curriculum Center Assistant

Olivet Nazarene University

Assist patrons in finding materials within the curriculum center. Reshelve used materials, and organize materials such as books, DVD's and CD's. Check out materials to patrons. Complete projects assigned by Curriculum Center supervisor including numerous clerical duties.

May 2007 - Aug 2008

Team Member

I worked as a team member at a Wendy's in Flint, MI during the summer months and on holidays. I was communicating with customers on a daily basis taking orders, and running the cash register, as well as coordinating in the drive thru and cleaning/stocking the dining room. I received employee of the month in June 2007. Customer service and satisfaction is the #1 priority as a Wendy's Team Member, and I have gained customer service skills as a part of this job.

Nov 2006 - May 2007

PC Repair Student worker

Olivet Nazarene University

Diagnose and repair PC/Mac issues around the college campus including but not limited to Windows XP, Safari, Mac OS X, hard drives, fans, keyboards, and computer screens. On occasion diagnose and repair printer issues including toner, rollers, and paper jams. 

Complete work orders that were entered into electronic work order system, update campus computers when necessary, and repair personal student computers.

Apr 2005 - Aug 2005

Hostess

I worked for Big Boy as a hostess, greeting customers as they came into the restaurant and leading them to their seats. Additionally, I operated the cash register and handled money as customers paid for their food at the end of their meal. I was responsible for maintaining the cleanliness of the restrooms, menus and pie cases and making sure the hostess was stocked properly.

Education

Education
Aug 2005 - May 2009

BSW

Olivet Nazarene University

Graduated Cum Laude with a 3.64 grade point average, and a 4.0 grade point average for social work. Completed a minor in Biology along with my social work major. Extracurricular activities included the Sister2Sister mentor program for freshman girls, and Women's Residential Life Council. I also volunteered at numerous social service agencies around the Bourbonnais/Kankakee area including but not limited to the Kankakee Community Resource Center, River Valley Pregnancy Resource Center, and the River Valley Special Recreation Association.

Aug 2001 - Jun 2005

High School Diploma

Fenton Senior High School

Graduated #19 in a class of 275 with a 3.8 grade point average. Extracurricular activities included National Honor Society, and French Club. I also volunteered as an assistant to the sports program secretary which included faxing, filing, and photocopying numerous documents.

Portfolio

Skills

Skills

Cahier/Cash Register

Ability to operate and handle cashier and cash register operations, including the concept of money, credit card machines. This also includes simple math skills needed to provide the customer with the correct change or complete a refund.

Performing psychosocial assessments

While at Duke University Medical Center as a social work intern, I was given the opportunity perform psychosocial assessments and completed many on my own, during those four months. I gained confidence in completing psychosocial assessments without the supervision of an MSW, and also gained the ability to interact with the patient and the patient's family during the assessment process.

Information Technology/PC's

CompTIA A+ certified in PC repair from April 2007-April 2008. Moderate experience installing, removing, and utilizing computer hardware and software such as hard drives, motherboards, Windows XP, and Novell Groupwise. Extensive experience with Microsoft Office Suite 2007, and blackboard. Moderate experience with mac hardware and software. Extensive experience installing, and utilizing  Microsoft Word, Microsoft PowerPoint and Microsoft Excel for a variety of projects, and also fixing problems related to Microsoft Office software.

Strengths

* Organization

* Filing

* Photocopying

* Typing

* Microsoft Office 2007

* Psychoosocial Assessments

* Case Notes

* Interpersonal communication

* Cash Register

Salary Requirements

Require: between $8.00-$10.00 per hour.

*Salary is negotiable*

Interest

* Medical social work * Child Advocacy * Adoption/foster care * Customer Service * Computers

Objective

To obtain a position  utilizing my skills and experience to work within a social services setting, retail setting, or administrative/clerical setting.

Summary

Recent College Graduate: I graduated Cum Laude on May 9, 2009 from Olivet Nazarene University with my Bachelor of Social Work degree. I am currently living in North Carolina and I am passionate about being an advocate for children. I highly value professionalism and am striving to obtain a positon within a company that highly values professionalism.

Professional experience within the social services industry includes: a four month internship at Duke University Medical Center in the pediatric pulmonary unit. The internship was clinically focused and I completed numerous psychosocial assessments and patient check ins. I also wrote my own case notes which were reviewed by my supervisor and submitted to the patient's medical record. Goals within the social services industry include: working within a larger medical setting, as a medical social worker. Future goals include being a medical social worker in a Pediatric Bone Marrow Transplant Unit, or Pediatric Oncology Unit.

Currently: I am seeking any position where I will be a beneficial addition to a company, and a valued employee. I have a very friendly and outgoing personality and strive to always brighten a person's day. I have previous clerical experience, and cashier experience along with my social services, and restaurant experience, and thus am willing to work within an office setting. I feel I  can be a beneficial addition to an office setting because of my friendly and outgoing personality, my willingness to learn new skills, and my previous employment experience.

Please contact me with any opportunites available

References

References

Janice Hockensmith

Social Work professor. Taught Human Behavior and Social Environment classes, social work practice classes, and a crisis intervention class. Field education instructor.

Joshua Harris

Internship supervisor.

Scott Knudson

Scott was my superior when I was a help desk student worker for the Information Technology Department, and also hired me to work for the Information Technology Help Desk. He assigned projects for me to complete during my work hours, and assisted me with technology related issues when necessary.