Markus Efraimsson

Work History

Work History
Nov 2006 - Present

Director

Volvo Trucks

Aftermarket Training, Process & Systems – Director11/06

Within Aftermarket Training Process & Systems lies the responsibility

- Product development “Maintainability” of new trucks

-Technical training material for 20´000 Volvo technicians world wide.

-Service information.

-Diagnostic systems.

-Vehicle Hand Over.

-VISTA the largest competition for technicians in the world 14´000 participants 2009).

-Driver Handbooks for all Volvo trucks.

-ISO certification of VTC, HQ & divisions.

Member of Quality &Technical Support management team. Member of VTC Brand Management Board, Member of Aftermarket Board, Chairman of VTC Diversity committee.

Jun 2003 - Nov 2006

Commercial Manager

Volvo Trucks

Aftersales Commercial – Manager06/03-11/06

Responsible for Part & Service development in all ID markets (Asia, South America, Middle East, Africa & Australia Pacific.

-Sales

-Marketing of parts & Service.

-Pricing management.

-Sales Training.

-Incentive programs.

-Pricing system.

-Logistics

Feb 1998 - Jun 2003

Manager

Volvo Parts

- Software Business Development – Manager4/02-6/03

Managing strategy and development of software portfolio for increased sales and enhanced product functionality.Development of new systems.

- Vodia – Product Manager1/02-6/03

Responsible for development of Vodia, diagnostic tool used by Volvo Penta.

- TSC Project - Project Manager3/01-1/02

- Developing a process for technical support

- Building up a Support Organisation, TSC

- Developed a new adm. system, Baldo today over 100´000 users

- Developing IT- solution for intelligent information distribution

, FST, Service Information Online, System Information

- VCADS Pro Roll Out – Project Manager1/99-6/01

- Global roll out of diagnostic tool.Building process for

administration, ordering and information flow

to Marketing companies globally.

- Process Improvement project in line organisation at 2/98-1/99

Product Support Development. Process mapping of existing routines

and proposing new organisation. Resulting in process oriented

reorganization of the function 31000.

Education

Education