Houseman/Porter
Rooms to Go - Brandon, FL
• Showroom Maintenance
• Furniture Assembly, Arrangement, and Delivery
• Odd jobs
USF alumnus of the Information Studies curriculum. Technologically proficient, effective communicator/listener, skilled with Microsoft Windows, Office, Internet Explorer, and search engines. Will provide fast-paced, customer-oriented service, and conduct self both professionally and courteously. Am prepared provide technical support assistance to businesses and consumers for desktop support, Internet services, and troubleshooting.
• Showroom Maintenance
• Furniture Assembly, Arrangement, and Delivery
• Odd jobs
• Talking to customers via phone, email, and online chat to resolve their questions/concerns
• Making calls to and receiving calls from customers to provide personalized, in-depth consultations to improve the performance of their Bing Ads account(s)
• Maintaining and updating customer information as necessary
• Calmly resolving and deescalating any issues
• Escalating calls to supervisors when necessary and appropriate
• Tracking call-related information for auditing and reporting purposes
• Providing feedback reports on call issues related to downtime and/or training issues
• Upselling to customers as necessary
• Providing leadership, management, and guidance to Call Center staff
• Being visible at all times to Call Center staff
• Ensuring high quality and accuracy of work from Call Center staff
• Answering escalated calls from customers
• Putting together daily performance reports for senior managers
• Collaborating with management to monitor the effectiveness of service policies/practices
• Troubleshooting any operational problems
Information Studies is a program that integrates a strong foundation in information technology as well as an understanding of human, organizational, policy and other issues. The coursework prepares students for careers in a wide array of environments and contexts related to the emerging knowledge economy, from e-commerce, leading IT teams, and information architecture, to health informatics, social media management, and other areas. While the degree necessarily provides students with in-depth technical knowledge and skills, emphasis is given to understanding how people interact with information and technology and other complexities of the information society.
Completed college-level IT communication course
Completed college-level Information Systems in Organizations course
Have call center office experience, regularly utilizing Microsoft Word, PowerPoint, and Excel
Can develop step-by-step process documents, project proposals, and progress reports
Developed college-level research project reports and posters on Internet censorship and modern privacy concerns
Completed college-level Information Retrieval course
Personally and professionally acquired proficiency with search engines
Search Engine Marketing experience, earing accreditation as Bing Ads professional
Completed college-level Web Page Design/Management courses