James B. Baile

1512 Butler Ave. ; #4                                                                                                                

Los Angeles. CA 90025                                 u9ojim@gmail.com215.317.1818( c )


To work within a creative environment by exploring the benefits of the brand while developing customer interest.

Professional Experience

 08/04 – Current        Urban Outfitters        Miami - Philadelphia - Los Angeles

  • Ensured confidence in the Urban Outfitters brand while meeting sales goals, increasing community impact through volunteer projects and celebrity in-stores.
  • Aided team members by exploring the benefits of the brand ; while developing customer interest.
  • Learned to connect resources through a solid network of upper management and online tools.

11/07 – 05/08 Specialist Apple Inc.Miami, FL

  • Introduced international clients to all hardware and software features of Apple products including iPhone , Mac OS X , and Time Capsule (Information Recovery System).
  • Trained new clients within the Apple community on usage and implementation of Apple products, to increase productivity in their personal/professional lives.
  • Provided prompt and courteous handling of customer sales requests, inquires, and concerns, while maintaining 100% customer satisfaction to internal and external customers.
  • Provided daily, weekly and monthly reports to aid in increasing productivity.
  • Maintained exceptional success in establishing genuine rapport while developing strong business relationships.

05/06 – 06/07ConsultantAT&T WirelessOrlando, Florida

  • Reviewed clients’ accounts to provide cost effective solutions based upon changes within plans and services.
  • Developed monthly plans to lead team in data sales with client’s emails as well as promoting new products while also emphasizing services.
  • Developed a passion for offering options to increase business/personal impact for clients.


Per Scholas Institute for Technology -Miami, Florida - A+ Certification- December 2008

Valencia Community College-Orlando, Florida - Film Production Technology- June 2006

 Technical Skills

  • Microsoft OS 98 – Vista
  • Linux – Unix - Mac OS X
  • Final Cut Pro HD , Avid
  • HTML – XML – CCNA – Visual Basic