More than twenty years of experience understanding telecommunications' big picture, convergence with TV & other technologies, and communicating this to clients, prospective customers, internal teams and executives.

  • Extensive telecommunications, management, marketing, regulatory, sales and sales engineering experience
  • Proven ability to present and translate technical issues to non-technical audiences
  • Highly proficient consulting with companies to develop custom strategies to solve business problems
  • A consummate communicator and product champion
  • Content development and delivery expertise, for both internal and external audiences

Currently hold US Federal Public Trust Clearence

Visit my blog, Tales from the Telco Edge:

Work History

Work History
Jun 2010 - Present

Lead Trainer

BroadSoft, Inc

Trainer – DOJ EVoIP Project

Lead trainer assigned to United States Department of Justice for full-scale VoIP rollout (EVoIP).  Create & develop training curriculum and present to end users. 
  • Create and deliver end-to-end training including developing content, writing, creating, and delivering materials.  These include videos, tutorials, manuals, video conferences, PowerPoint presentations, e-learning and distance learning
Jan 2006 - Jun 2010

Senior Technical Trainer - Telco

Create, develop & deliver training on new and emerging technologies specific to the individual needs of executive, sales, installers, technicians, engineers, CSRs, and others for 1,400 member electric and telecom company organization.

  • Create and deliver end-to-end training including developing content, writing, creating, and delivering materials.  These include videos, tutorials, manuals, video conferences, PowerPoint presentations, and exams for new & emerging products and services
  • Directed $2M+ wireless subsidiary with 63 active resellers and over 27,000 subscribers. 
  • Orchestrated profit-based projects such as Train-the-Trainer programs, consulting and professional services (marketing, inside and retail sales, and others), training forMVNO wireless resale subsidiary, WiMAX and IPTV partners
  • Spearheaded training projects to telephone & electric companies  including:

IPTV - customized instruction on installation, operations, marketing, management, applications, etc. Training end-to-end for over 35 deploymentsTV Programming provider – Sales, CSR & admin training for customers of affiliate reseller companiesIP over Satellite – Satelite dish installers, CSRs, call centers, admin & sales for Wildblue InternetWireless Telephony– Sales, CSR & admin training for affiliate reseller companiesWiMAX Internet – Sales, installer, CSR & admin training for affiliate reseller companies

  • Orchestrated education of internal and external staff on troubleshooting technical problems and use of software and web based applications 
Sep 2004 - Sep 2005

Managed Solutions Specialist

MCI Inc.

Branch “Overlay” in charge of sales of managed and security based solutions that extend beyond the capabilities of traditional products. Generated pre-sales support (sales engineering) to branch covering DC, MD, and VA.

  • Spearheaded and managed winning sales strategies encompassing complex business requirements by integrating all MCI internal resources.Leveraged strong financial management skills by evaluating customer’s internal assets and resources, including ROI and TCO
  • Consistantly exceeded all quota month over month.Averaged 130% to plan
  • Conducted regular team training and individualized coaching of MCI sales teams.Mentored internal sales staff and others on specific products and solutions.
May 2000 - Jul 2004

Solutions Specialist

Sprint Corp.

Successful field-deployed pre-sales support (Sales Engineer) with expertise covering the entire portfolio of Sprint products and services, competitor’s products and the telecom industry, in general.

  • Grew data sales over 2,400% within 1st year
  • #1 (out of 28) in data sales for pre-sales support managers (2001, 2002)
  • Orchestrated support for direct sales channel, indirect sales channel and national distributor teams over three states.
  • Spearheaded regular (two-per-week) team training and individualized coaching of Sprint direct and indirect sales teams

Application Sales Manager

Field deployed business applications pre-sales support with expertise covering the entire portfolio of Sprint voice, collaborative (video & audioconferencing) services, international products and the telecom industry, in general.

  • Successfully supported 5 sales branches over two states and teamed with sales people on customer calls to help them win sales.
Ensured a smooth transition to technical teams for post-sale. 
Nov 1994 - May 2000

Marketing Manager - Strategy and Planning


Coordinated and managed much of AT&T's marketing strategy and regulatory agenda for Business Markets.Partnered with Legal and other advocates to execute the strategy.

  • Direct ownership and responsibility in matters concerning privacy in telecommunications including: CPNI, AT&T's Online Privacy Policy, Truth in Billing, other FCC and EU mandates.
  • Participation in a high profile, executive led team to identify and target high margin business customers and evaluate the most economical and feasible “last mile technologies” to reach the customer in order to bypass the local company’s networks and reduce service costs to AT&T.

Staff Manager – Recognition & Event Management

Planned and administered many of AT&T’s sales recognition events for top performers.

  • Maximized vendor selection, negotiation, and management
  • Spearheaded and managed Intranet website (Webmaster)

Other responsibilities included:communication material development and printing; program promotions; program & event mechanization; business meeting support; management and implementation of ground transportation, executive transportation and optional activities.

National Account Manager (Global Accounts)                        

  • In charge of all sales interaction between company and all public entities in the State of Connecticut including legislature, judiciary, public universities, boards of education and municipalities (’94 – ’96).
  • Leveraged over $2M in accounts.
  • Responsible for turning a$750,000 loss into a $2M+ opportunity.
Jan 1994 - Nov 1994


Connsensus Government Consulting Co.

  • Directed activities on behalf of Sprint Corp (chief client) within the State’s Telecommunications Task Force.Optimized positive outcomes for my client in shaping the State’s telecommunication policy.
  • Championed positions on issues to legislators on behalf of clients.Worked with attorneys and legislators to craft legislation
  • Pioneered use of marketing materials, such as news letters, to solicit new business for the firm


1985 - 1989

Bachelor of Science

Southern Connecticut State University, Bachelor of Science 1989, Major: Political Science,Minor: Marketing