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Work experience

Mar 2013Present

Manager OSS/BSS & IT

Mena Telecom
I have been given the responsibility of managing internal IT systems on top of BSS. managed to reduced OPEX and introduced new policies and procedures which enhanced the overall IT performance and closed all the security issues. Currently involved with the private cloud solutions to further reduce our OPEX and enhance services and productivity.
Nov 2012Mar 2013

Manager OSS/BSS

Menatelecom
Responsible for managing and developing BSS (CRM, Billing, Ratting, Payment channels, etc.) and build relationships with the key players. Successfully managed BSS LTE project implementation in Menatelecom covering all aspects from hardware sizing, networking topology, security to revenue assurance credit control.
Nov 2008Oct 2012

Desktop Messaging and server Manager

Batelco Bahrain
Responsible for a team of 6 who are well experienced and continuously involved in the latest technologies. Responsible for the support and maintenance of all Batelco‟s IT server infrastructure. “over 140 Servers” Planning Microsoft Enterprise benefits Preparing RFPs and evaluating supplier‟s proposals in terms of benefits and cost. Working closely with security team to identify any security risks or threats. Setting up and designing Disaster Recovery site. Managing various internal and external projects
Aug 2000Oct 2007

Senior Engineer

Batelco Bahrain
Performed O&M for Ericsson PPS 3.6.2 system Customized services for Marketing‟s requirements for promotions Configured prepaid system to use Accumulator and Dedicated account features Implemented Family & Friends service USSD balance inquiry customization for upcoming promotions Voucher-refill promotions using percentage and extended expiry dates Trained local team doing operations and maintenance Unix Linux Billing & Mediation etc.

Education

19992000

Bachelor of Engineering (BEng)

Northumbria University
19951997

BTEC HND

South Tyneside College
19931995

BTEC OND

South Tyneside College

Skills

VoIP
LAN-WAN
BSS
Solaris
VMware
IT Management
Windows Server
System Administration
Operating Systems
Routing
DHCP
DNS
Computer Network Operations
Active Directory
Network Security
ITIL
Mobile Devices
IT Operations
Integration
Data Center
Project Management
TCP/IP
Wireless Networking
Linux
Disaster Recovery
Wireless
Network Architecture
Management
GSM
Servers
Security
Solaris 8/9/10
Enterprise Storage
SharePoint
Virtualization
Microsoft Servers
Microsoft Exchange
Unix Shell Scripting
Telecom BSS
Switches
NMS
VAS
Cisco Technologies
Network Design
Telecommunications