Mar 2013 - Present
Manager OSS/BSS & IT
I have been given the responsibility of managing internal IT systems on top of BSS. managed to reduced OPEX and introduced new policies and procedures which enhanced the overall IT performance and closed all the security issues. Currently involved with the private cloud solutions to further reduce our OPEX and enhance services and productivity.
Nov 2012 - Mar 2013
Responsible for managing and developing BSS (CRM, Billing, Ratting, Payment channels, etc.) and build relationships with the key players. Successfully managed BSS LTE project implementation in Menatelecom covering all aspects from hardware sizing, networking topology, security to revenue assurance credit control.
Nov 2008 - Oct 2012
Desktop Messaging and server Manager
Responsible for a team of 6 who are well experienced and continuously involved in the latest technologies. Responsible for the support and maintenance of all Batelco‟s IT server infrastructure. “over 140 Servers” Planning Microsoft Enterprise benefits Preparing RFPs and evaluating supplier‟s proposals in terms of benefits and cost. Working closely with security team to identify any security risks or threats. Setting up and designing Disaster Recovery site. Managing various internal and external projects
Aug 2000 - Oct 2007
Performed O&M for Ericsson PPS 3.6.2 system Customized services for Marketing‟s requirements for promotions Configured prepaid system to use Accumulator and Dedicated account features Implemented Family & Friends service USSD balance inquiry customization for upcoming promotions Voucher-refill promotions using percentage and extended expiry dates Trained local team doing operations and maintenance Unix Linux Billing & Mediation etc.