Summary

Work History

Work History
Jun 2014 - Present

Affluent Sales Supervisor

Arab National Bank

- Responsible for affluent customer portfolio

- Marketing and sale of banking products and services for affluent customer

- Maintain an average balances in current accounts and deposits according to the agreement with the head of affluent.

- Monitor account balances movement and analysis of the causes of high and low for the portfolio balances.

- Attract affluent customers and work on the promotion of the advancement of the levels of loyalty and satisfaction.

- Product development and innovation with respect to customer portfolio.

- Review daily and monthly reports and analysis 

2009 - 2014

Sales Officer

Arab National Bank AlBasateen Br. Jeddah

- Maintaining the continuity of employment and termination of related problems.

- Assist the department manager in developing and implementing the departmental objectives and strategies

- Assist the team in achieving periodic revenue and quality measurement targets

- Meet/exceed periodic sales targets as set by Manager

- Ability to travel domestically in all regions.

- Keep abreast of market conditions with regard to new products, pricing, and their associated delivery channels.

- Ensure that customers receive quality service at all times.

- Develop periodic sales MIS and timely submit to Senior Management.

- Promptly and on timely basis, provide requested reports to senior management.

- Insure and supervise the function of maintaining sufficient supply of marketing material including the agreement.

- Follow-up the daily reports and to terminate any outstanding.

- Follow-up the daily employee productivity.

- Solve the problems faced by staff and to develop solutions and monitor their performance.

Feb 2008 - Feb 2009

Brokerage & Marketing Support

Arab National Invest(ANB Invest)

- Moved from Arab National Bank and became a member of ANB Invest

- Management responsibility of Investment Center.

- Maintaining the continuity of employment and termination of related problems

- Solving the problems of customers and termination of the required form

- Full conducted the dealer function

- Own the function of generating basic & Business leads from the investment center and allocated ANB retail branch's

- Master the CRM(SEIBLE) system, with full usage of its facilities

- Communicate effectively and daily with allocated branch managers and relationship managers

- Insure and supervise the function of maintaining sufficient supply of marketing material including the agreement

- Promptly and on timely basis, provide requested reports to senior management

- Supervisory and leadership

Aug 2006 - Dec 2007

Senior Saudi Shares Dealer

Arab National Bank Investment center Jeddah

-Handling responsibilities of the VIP service center

- Saudi shares brokers responsibilities for VIP client

- Phone executing orders for VIP client

- Handling all the VIP client problems and resolve it.

- Assist with any trading transactions and inquiries

Jan 2001 - Jul 2006

Saudi Shares Dealer

Banque Saudi Fransi Investment center

- Implemented training course for new recruits - speeding profitability.

- High Executing orders around 500 orders per day

- High number of call around 400 call answered per day

- Call duration 25 seconds per order ü Computer Tracking & Troubleshooting IT in the investment unit ü Processing all credit file facilities and analyze the client requirement

- High trading value

- Supervisory skills

Education

Education
2012 - 2015

BACHELOR - ADMINISTRATIVE SCINCE

King AbdulAziz University

Undergraduate Student

Nov 2014 - Nov 2014

The Retail Banking Professional Foundation Certificate (RBPFC)

Institute of Banking

Exam Grade 92

2010 - 2010

International English Language (IELTS) 6.0-6.5 C1 Score 93

Arab Open University
2000 - 2002

Microsoft Support Specialist Diploma in Computer Science

New Horizons Institution
2001 - 2001

Microsoft Certified Professional (MCP)

New Horizons Institution
1999

Secondary School Diploma, Natural Science

Hamzah Bin Abdul Mutaleb

Certifications

Certifications
Mar 2015 - Mar 2015

Service Excellence

Al-Tawail Training Center
Nov 2014 - Nov 2014

Customer Relations Management 

Al-Tawail Management Consulting & Training
Nov 2014 - Nov 2014

Mandates of Consumer Finance

Arab National Bank
May 2014 - May 2014

Retail Insurance

Arab National Bank
May 2014 - May 2014

High Risk A/C and Unclaimed A/C Rules and Regulation Awarness

Arab National Bank
May 2014 - May 2014

Code of Ethical Behavior/Conduct

Arab National Bank
Oct 2013 - Oct 2013

Combating Financial Fraud & Managing Its Risks

Arab National Bank
2013 - 2013

Consumer Protection Codes

Arab National Bank
2012 - 2012

Effective Supervisory Skill

(AMT) Management Consulting and Training, Riyadh
Jan 2012 - Jan 2012

Supervisory Effective Skills

Al-Tawail Training Center
2011 - 2011

Information Security Awareness CBT Course

Arab National Bank
2011 - 2011

Evacuation Plan & Use of Fire & Safety Equipment

Arab National Bank
2011 - 2011

Combating AML and CTF

Arab National Bank
2011 - 2011

CFOS3 Train the Trainer

Arab Ntional Bank
2010 - 2010

Cross-Selling Skills Through Service

Arab National Bank
Aug 2009 - Aug 2009

Product knowledge Training

Arab National Bank
2009 - 2008

Principles of Shariah – Compliant Banking

Arab National Bank
Oct 2005 - Oct 2005

Five Years Service award Certificate

Banque Saudi Fransi
2005 - 2005

BIC (Basic Investment Certificate)

The Institute Of Banking, Riyadh
2005 - 2005

Time Management Certificate

Banque Saudi Fransi, Riyadh
2003 - 2003

TC (Tadawul Certificate)

The Institute Of Banking, Riyadh
2003 - 2003

Excellent Service Skills

Banque Saudi Fransi, Riyadh
Jun 2002 - Jun 2002

Forgery & Emplacement Certificate

Banque Saudi Fransi, Jeddah
2002 - 2002

Money Laundry Certificate

Banque Saudi Fransi, Riyadh
Jan 2001 - Apr 2001

Supporting Microsoft Windows NT Core Tech

New Horizons Institution
2001 - 2001

Mastering Microsoft Visual Basic5 Fundamentals

New Horizons Institution
2001 - 2001

Administering Microsoft Windows NT 4

New Horizons Institution
2001 - 2001

Internetworking Microsoft TCP/IP

New Horizons Institution

Skills

Skills

ability to written instructions and oral interpretation and delivery of graphs or tables

Familiar with the policies and procedures of the retail banking operations and investment

Written and spoken fluency in Arabic and English languages preferred

Written and spoken fluency in Arabic and English languages preferred

I have a range of personal skills and experience including dealing with people at all levels within multi culture organization

Hard working with a solution-oriented attitude even under pressure

Goal oriented person with leadership skills

Computer Tracking & Troubleshooting IT

Microsoft Office tools and Internet expert

Good interpersonal and communication skills to resolve issues with staff in other business areas

periodic sales targets