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Work experience

Nov 2007Oct 2009

Assistant Vice President/FInancial Center Manager

  • Implimented and explained reasoning behind key policies, practices and procedures.
  • Collaborated with peers to research and resolve employee/manager issues related to policy interpretation, payroll & job status.
  • Worked to improve organizational effectiveness by diagnosing issues in the workplace and identifying appropriate strategies to resolve problems to ensure employee satisfaction.
  • Developed action plans to address performance issues for sales and service based on observations and monthly scorecards.
  • Screened applicants applying for various positions within the branch for potential employment.
Oct 2004Nov 2007

General Manager

Ann Taylor
  • Built and developed sales and management team of 45 employees by recruiting, coaching, developing, and mentoring.
  • Created staffing matrix to ensure correct staffing levels within budgeted payroll allotment and hired accordingly.
  • Assed associates and managers consistently; reviewed and communicated performance metrics.
  • Served as an escalation point for employee issues.
  • Built a successful pipeline of potential candidates for various positions by continually searching the market and building relationships.
Sep 2000May 2004

Sales Associate/Store Manager

  • Responsible for directing activities required to acheive all goals, sales objectives, client service, human capital investment and retention, payroll and operating expenses, and loss management.
  • Developed sales team by investing in their ongoing training.
  • Recruited, interviewed, and trained new hires ensuring all wage and employment laws were followed.
  • Created staffing matrix to ensure correct staffing levels within budgeted payroll allotment.


Aug 2001May 2004

Thomas Nelson College