• Kissimmee, FL
  • (407)288-4293
  • gmonroe07@gmail.com

Giovanna N Monroe



Experienced, hard Worker, detail oriented, Bilingual, who loves to help others.

Work History

Work History

Front Desk/Secretary

Jan 2015 - Present
Tax Machine

Assisting clients with different situation on their taxes.
In charge of ordering supplies and keeping them in adequate level.
Responsible for answering phone and keeping appointment log.
Discuss with client their current tax situation and advice them for next year changes.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine. File and maintain records.

Administrative Clerk

Jun 2012 - Oct 2014

Review and process applications for meal benefits
Approve or deny Free and Reduced Lunch applications
Reply via email and telephone to applicants
Train and set up meetings for employees
Collaborate with management to implement USDA guidelines and changes in the law
Assisted in the after school programs

Office Assistant

Nov 2009 - Apr 2011
Iberia Foods

Read and Input store orders for the Central Florida region to computer system. 
Assist shipping and receiving
Checking in merchandise
Matching purchase orders to sales orders & distribute to associates for processing. 
Create, print and file invoices.
Review and generate reports for damage products returned by stores
Attended damaged or returned goods, shipments
Assist in counting of physical inventory 
Assisted warehouse manager with many tasks

Customer Service Clerk

Jul 2008 - Nov 2008
Manheim  Auto Action Central Florida

Answer telephones and greet incoming customers
Provide auctioneer support during and after sales of auction vehicles
Input vehicle information and sale into the computer during the auction. 
Verify, prepare and process documents
Conducted data entry to AS-400 computer system,
File and handle mail
Receive various forms of payments, prepare them for deposit, and post them to the system
Process sale day transactions
Resolve sale discrepancies
Offer post-sale inspection (PSI) service to buyers
Conduct calls for collection fees


Dec 2006 - Jun 2008
Frank's Detail

Answer telephones and greet incoming customers
Attend and welcome newly-hired employees
File active and inactive personnel files, document imaging, processing invoices, prepare memorandums and letters
Manage expense accounts, incoming/outgoing mail, & create reports
Manage account receivables & account payables
Perform miscellaneous supervisory tasks




Jan 2013 - Sep 2014
Federal Police Chaplain