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Work experience

Nov 2015Present

Customer Service Executive  

HSBC "Gobal Service Center"
  • To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
  • Responsible for relationship building and resolving customer queries and issues in a professional manner (where applicable).
  • Responsible for relationship building and account management while resolving customer inquiries in a professional manner.
  • Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
  • Might be required to achieve individual sales goals.
May 2015Oct 2015

Call Center Agent

Alex Bank
  • Responsible for performing a full range of customer service oriented telephone and e-mail.
  • Support activities as directed by the Call Center Manager.
  • Professionally greets customers.
  • Responds to inquiries of a specific or general nature.
  • Determines appropriate response or direction for the caller.
  • Promotes various marketing campaigns.
  • Assists in the completion of new account or loan applications.
  • Processes account balance or transfer requests.
  • Reviews reports.
Feb 2015May 2015

Call Center Agent 

Etisalat Egypt
  • Answer calls and respond to emails.
  • Handle customer inquiries both telephonically and by email.
  • Provide customers with product and service information.
  • Identify and escalate priority issues.
  • Reserving services like "Restaurants – Doctors – Flight Ticket ".
  • Information provider " Weather – Praying time – Money Exchange".


Nov 2014Feb 2015

Sales Representative

  • Develops clear and effective written proposals/quotations for current and prospective customers.
  • Expedites the resolution of customer problems and complaints.
  • Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Participates in trade shows and conventions.
  • Selling Samsung's products.
Feb 2013Oct 2014

Social Media specialist & Photographer

Soho Square

Create editorial calendars and syndication schedules
Set up and optimize company pages within each platform to increase the visibility of company’s social content
Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
Build and execute social media strategy through competitive research, platform determination, bench-marking, messaging and audience identification

seeking out appropriate photographic subjects and opportunities;
carrying out research and preparation for a shoot;
working in different locations and in different circumstances to get the right image;
using an extensive range of technical equipment, including cameras, lenses, lighting and specialist software;
arranging still life objects, products, scenes, props and backgrounds;

Sep 2012Feb 2013

Guest Service Agent 

Savoy Hotel
  • Always greet guests in a friendly and professional manner according to Hotel's
  • Engage each guest as a unique individual and listen attentively to their requests.
  • Perform accurate check-ins and check-outs of guests daily.
  • Answer the telephone in a timely and professional manner.
    • Listen to guest’s complaints or concerns and resolve their issue in a timely manner.
    • Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire. panel, ensuring guest safety and participate in an evacuation if necessary.
    • Performs any additional tasks which are assigned by management.


Sep 2007May 2011

Bachelor Information System 

High Institute for Computer and Management Science




Data Base



  • Excellent in Windows VISTA , XP, SEVEN , Eight , MAC.
  • Excellent in Microsoft office 2010.
  • Excellent using Internet.
  • Native Arabic speaker. Fluent reading , writing and speaking
  • Very good in English both spoken and written.
  • Good Listener.
  • Ability to work individually and as an effective team member.
  • Execllent communication and Presentaion skills.
  • Enthusiastic, Energetic & Active.


Feb 2014Feb 2014

Certificate of Excellence 

Soho Sales & Marketing

The Employee of The Month February 2014

Nov 2013Nov 2013

Certificate of Appreciation

Savoy Hotel

Certificate of Appreciation "Extra Efforts, Hard work, and Team Spirit" during The Preparation and Organization of "International Tennis Federation" from 18 till 24 of November 2013

Nov 2013Nov 2013

Certificate of Appreciation 

Soho Sales & Marketing

 The Leader of November 2013


Another cources

- March.2012 _ New Horizons Certifications for Montage and Film Making.


      1- How to make creative idea _ scripting _ storyboard _ scenario concepts and video shooting 

                   Concepts 12 Hours.

      2- Advanced Adobe photoshop and Adobe Illustrator CS5 for video (Raster_vector video

                  Integration workshop 28 Hours).

      3- Digital video concepts _ video shooting and Chroma studio real locations workshop and

                   Direction concepts 16 Hours.

      4- Adobe Premiere CS5 32 Hours.

      5- Adobe After Effects CS5 52 Hours.

      6- Digital Audio Concepts _ Adobe Sound Booth CS5 16 Hours.


- May.2011 _ New Horizons Certifications for Core Graphic Track.


  • Art and Design Concepts 16 Hours.
  • Digital Photography 16 Hours.
  • Adobe Photoshop CS5 Level 1 40 Hours.
  • Adobe Illustrator CS5 Level 1 24 Hours.