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Work experience

Aug 2006Present

Suite Attendant

Levy Restaurants @ American Airlines Center
  • Implemented a new system of communication and a results-oriented selling strategy that increased profits and customer satisfaction by reducing complaints and promoting higher quality items.
  • Built strong relationships with clients to further increase satisfaction and quality assurance.
  • Provided the finest services in presenting food and beverage in suites in a professional manner.
2008Present

Sports Marketing Intern

ESPN Radio

  • Studied the sales techniques of ESPN account representatives through a variety of firsthand experiences such as private functions for advertisers, charity golf tournament committee meeting, and a marketing strategy meeting with an executive from the Dallas Stars.
  • Enhanced my knowledge of the broadcast arena by writing scripts, developing commercials, and sitting in with broadcast personalities such as Michael Irvin and Mark Davis from WBAP as well as learning the inner workings of the WBAP newsroom.
  • Attended weekly sales meetings to determine market direction, revenue accountability, and introduce new sales techniques such as the Hip Cricket texting system.
Apr 2006Aug 2006

Premium Services Associate

American Airlines Center
  • Ensured customer satisfaction by providing the finest services and suggesting local event, dining, lodging, and entertainment options.
  • Used diplomacy and tact to ensure customer satisfaction, promote goodwill, and secure repeat/referral business.
  • Monitored service quality, resolved customer issues, and provided optimum customer service.
Apr 2005Nov 2005

Guest Services Associate

  • Presented guests with a glimpse of hotel offerings incorporating an up-sale strategy for increased revenue.
  • Provided guests with single contact resolutions for all issues in a prompt time with satisfying results.
  • Compiled a concierge database for guest services creating easy and quick access to a range or restaurants, clubs, airlines, ground transportation, sporting events, etc.

Education

Aug 2004Present

BBA

  • I have financed 100% of my college education through scholarship and employment. I am completing my degree while maintaining a significant workload, extracurricular activities, and civic involvement.
  • 118 Credit Hours Total, 3.323 Cumulative GPA; 3.305 Major GPA
Jun 2009Present

MBA

  • Accepted into the fast-track program allowing me to begin my MBA classes over the summer while I complete my final undergraduate class.

Education Overview

Interests & Hobbies

Resume & Cover Letter

Summary

A creative professional with experience in communications, sales, as well as customer relations, I am able to prioritize effectively, consistently achieving project completion while maintaining a professional manner under tight deadlines and emphasizing exemplary leadership skill. I possess strong verbal, writing, editing and presentation expertise and I am able to work with clients, vendors, and community representatives to ascertain and translate needs into action.I am also proficient in personal computer operation and core Apple and Microsoft Office products.

Interest

  • Leadership Development
  • Motivational Speaking
  • Teaching & Learning about Nutrition and Exercise
  • Teaching Basics of Financial Security
  • Political Campaigns
  • Community Outreach
  • Church Activities (Trinity Church in Cedar Hill
  • Shooting
  • Traveling the World
  • Boating
  • Golf

LEADERSHIP, ACTIVITIES & HONORS

Member, Toastmasters Club at Dallas FED, 2009-Present

President, Dallas Baptist University College Republicans, 2005 – Present

  • Lead with a team-minded approach while developing the management, marketing, and accounting skills needed to direct an organization.

  • Developed leadership skills in others through personal and outside motivational training programs and delegation of important duties for sustained growth.
  • Accelerated growth of the organization with a revitalized membership outreach and an array of attractive and meaningful events turning a struggling club with two members into the most successful club on campus.

Senator, Dallas Baptist University Student Government Association, 2004 - 2006

President,Senior Class of Trinity Christian School, 2003 - 2004

Graduate, Presidential Classroom, 2004

Member, Trinity Church in Cedar Hill, 2001 - Present

Recipient, Christian Leadership Scholarship, 2004 - Present

Recipient, Academic Honors Scholarship, 2004 - Present

Recipient, “Spirit to Serve” Award, Marriott Intl., 2004

Myers-Briggs Personality Type

ENFJ (50% in Myers-Briggs Type Indicator)

Warm, empathetic, responsive, and responsible. Highly attuned to the emotions, needs, and motivations of others. Find potential in everyone, want to help others fulfill their potential. May act as catalysts for individual and group growth. Loyal, responsive to praise and criticism. Sociable, facilitate others in a group, and provide inspiring leadership.

ENTJ (50% in Myers-Briggs Type Indicator)

Frank, decisive, assume leadership readily. Quickly see illogical and inefficient procedures and policies, develop and implement comprehensive systems to solve organizational problems. Enjoy long-term planning and goal setting. Usually well informed, well read, enjoy expanding their knowledge and passing it on to others. Forceful in presenting their ideas.

Current Reading & Podcasts

  • Zig Zigler's Inspiring Word's of Encouragement Podcast
  • Think & Grow Rich (Current)
  • Manager Tools Podcast
  • Sale's Gravy Podcast
  • BusinessWeek Magazine & Podcast
  • Wall Street Journal
  • The Millionaire Next Door (Current)
  • One Month to Live (Current)
  • How to win Friends and Influence People (Finished)
  • Wild At Heart (finished)

Areas of Experience

  • Sales
  • Communications
  • Customer Service
  • Fine Dining
  • Concierge Services
  • Verbal Presentation
  • Event Planning
  • Consumer Relations
  • Fundraiser Organization
  • Speech Writing
  • Press Releases
  • Budget Development
  • Travel Planning
  • Media Relations
  • Lobbying
  • Meeting Planning
  • Venue Selection
  • Entertainment Selection
  • Theme Design
  • Grant Proposals
  • Focus Groups
  • Polling/Opinion Research
  • Recruiting/Training
  • Endorsements

Letter of Introduction

High-growth companies require visionary leadership and talent that are broad in perspective, merging all core functional disciplines to achieve common goals and deliver aggressive performance results.In my career, I have done just that. 

I am passionate about driving revenue growth and penetrating new markets, while leading and empowering personnel to achieve optimum performance levels by inspiring a team commitment to organization goals, management objectives, and high-quality performance standards.  

I have been consistently able to “hit the ground running,” motivating others and producing exceptional results within a short period of time. Combined with my strong negotiations and visionary leadership skills and a unique ability to forge meaningful and rewarding relationships with a wide variety of people, I have the expertise and skills to build a sound relationship with the customers of your firm and feel we have good reason to meet.  

With the respect of colleagues and clients in terms of overall effectiveness and quality of final product, I personally directed start-up operations on campus, managed organizational activities, and effectively assisted many clients in seeing their goals to completion.I continue to be proactive in my community and provide assistance to political and non-profit organizations.  

I would welcome the opportunity for a personal interview that would allow me to further expand on my background and help us determine the mutual benefits joining your company would imply.  

I can be reached at the address and telephone number listed above.Thank you for your consideration.  

Sincerely,   

Blake Vaughn