Stephen Warmington

tampa bay, florida                                                                                         231.730.2811

Seeking a leadership position providing me the opportunity to engage employees in creating emotional connections with the customer that strengthens brand loyalty and increases profit. 

Work History
Work History
Jun 2011 - Present
Branch Manager III
PNC Bank
  • Manage staff of 10 Human Sigma Six (Gallup Institute) branch employees to exceed sales and service expectations
  • Daily on-the-spot behavioral coaching & monthly formal coaching that drives desired outcomes 
  • Identify team objectives and set expectations for staff
  • Engage employees to create emotional connections during customer interactions to strengthen brand loyalty
  • Develop methods to continuously inspect expectations
  • Properly recognize and reward employee contribution
  • Communicate effectively by simplifying messages for clarity around expectations and processes-of-change 
  • Serve as the leadership single-point-of-contact for customers and the community. 
2009 - 2011
Service & Sales Support Manager
PNC Bank
  • Coached over 30 branch managers with all aspects of the business to ensure that goals and targets were met and exceeded for sales performance, customer engagement, and employee engagement. 
  • Managed the profitability of the branches by driving sales of deposits and loan products and coaching managers to deliver excellence in relationship selling for improved market share. 
  • Synergize with internal partners in Regional & Market Management, Business Banking, Marketing, Wealth, Merchant, and Workplace Banking across the organization to drive business results. 
  • Initiated Customer Experience Workshops and facilitated new product and procedure rollouts for Grand Rapids and Western Michigan retail banking employees.
  • Led regional marketing efforts and tactic implementation to increase household penetration and favorable corporate name recognition. 
Education
Education
1997 - 2003
B.B.A.
Western Michigan University

3.97 G.P.A. - Dual Major in Business Management & Marketing

References

Available upon request