- Manage staff of 10 Human Sigma Six (Gallup Institute) branch employees to exceed sales and service expectations
- Daily on-the-spot behavioral coaching & monthly formal coaching that drives desired outcomes
- Identify team objectives and set expectations for staff
- Engage employees to create emotional connections during customer interactions to strengthen brand loyalty
- Develop methods to continuously inspect expectations
- Properly recognize and reward employee contribution
- Communicate effectively by simplifying messages for clarity around expectations and processes-of-change
- Serve as the leadership single-point-of-contact for customers and the community.