Apr 2008 - Jun 2010
Hair Salon Manager
Woodly & Bunny Hair Salon
- Developed productivity of hair stylist & colorist by arranging bi-monthly one on one meetings to discuss client retention strategy matters, accomplishments and room for enhancement.
- Re-designed every business form, containing time & inventory sheets and appointment calendars to increase clarity and effectiveness.
- Guided and handled 17-employees; performed HR functions such as hiring, appraisals for performance and corrective action; responsible for arrangement, resolving clashes and determining payments.
- Attended phone calls, concluded the nature of calls and assisted callers
- Successfully organized appointments between employees and clients.
- Responsible for typing reports, memos and other correspondence.
- Kept detailed messages from the person called upon, containing name, call timing and business nature
- Excellent interpersonal, communication and customer service skills
- Superb time management skill.
May 2007 - Aug 2009
Eight Mile Creek
- Strong interpersonal skills with the ability to engage customers in a professional, friendly, yet effective manner.
- Assisted in menu development with modifications of menu image
- Maintained a great knowledge of Australian wines, paired wines to appropriate dishes.
- Ensured accurate recordation of orders, relay special request to chiefs in a clear manner.
- Efficiently set and cleared tables.
- Great energy levels and stamina to keep up with pace of long nights.
Dec 1995 - Feb 1997
- Pleasantly greeted each customer with a genuine enthusiasm and a smile.
- Followed all health, safety and sanitation guidelines.
- Ensured all fulfilled orders were presentable.
- Maintained a calm presence during periods of high volume.
- Performed cash handling and cash register functions in an accurate and consistent manner.
- Provided prompt, courteous and reliable coffee service with a customer-focused attitude
- Dynamic professional with extensive experience
- Providing personalized customer care and customized coffee delights
- Outgoing satisfaction, service excellence and beverage quality
- Skilled in brewing preparing exceptional brewed coffee, espresso, and espresso coffee drinks including cappuccinos and lattes and espresso brewing techniques
Norwalk High School