Service Level Analyst
Working in Dimension data as Service level Analyst for Service level Management team. Working on SLA and availability reports for Govt clients in New-Zealand.
- On a day to day basis i am working on SLA reports wherein i extract details from ITSM for all priority tickets say P1, P2, P3 & P4 add that onto an excel prepare a simple dashboard to have a look into how many tickets have logged for the month, what is the status of all those and where do we stand as an SLA overall perspective.
- On a monthly report we do give trending analysis of past 12 months as to how well we have progressed from past an year as such.