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Work experience

Jan 2015Present

Operations Manager

CMS Financial
      Handling day to day operations of the company. Handling team of 6 members. Maintaining weekly reports of the sales and maintaining record of sales performance of team and providing to CEO for annual review. Ensuring that KYC Documents submitted by Sales people are as per requirements. Assisting team with queries regarding company products and trained new lots on the floor with company products and services. Overseeing and performing process of opening of the clients’ accounts (verifying clients documentation, maintenance of back office system), approving deposits and withdrawals, Balancing and reconciliation of clients’ funds, cash accounts, and investigation of possible discrepancies on a daily basis, Dealing with issues such as transaction monitoring and filtering in order to comply with AML regulations, Calculation of capital requirements, preparing risk reports for internal and external purposes, Ensuring regulatory reporting requirements are met (reporting to SCA, Central Bank regularly). Maintaining physical documents and ensuring back up of data is updated and maintained. Searched various websites including Bloomberg, Investing, Reuters and others to create Morning Report each day. Reviewing and signing off the account opening documentation and client on boarding due diligence checks in accordance with KYC procedures and regulatory requirements. Managing key compliance systems such as Customer Screening, Transaction Screening, AML Monitoring. Developing, initiating, maintaining, and reviewing policies and procedures for the general operation of the Compliance Program. Provide awareness on compliance issues to peers. Ensuring annual audit done properly.  Trading on Company's proprietary account and made consistent profit of 2% per month, excluding brokerage charges.
Feb 2014Dec 2014

Business Executive

S & S Brokerage House

Designed standard operating procedures to streamline the KYC procedures in the company keeping in view the regulatory rules and policies around compliance and AML functions. Also performed excellent client support and ensured successful client on-boarding and retention.  Approached potential customers and presented them our products and services with the aim of nurturing prospective business and converting them into long term business relationships. Delivered MT4 trading platforms to the clients and solved clients’ queries and delivered solutions to clients’ problems.

 

Dec 2009Oct 2013

Team Developer

Bank of America

Develop strategies to build long term relationship with clients & customers with the help of a team of 20 Members in finance collections management. Responsible of performance of the team and ensured that target is exceeded on monthly basis. Prepared Sales reports on regular basis and sent to Manager. Managed the team interacting with customers and clients in managing their credit financials. Worked closely with team in improving the process, environment and building the long lasting relationship with clients. Encouraged team to exceed target and cross selling. Ensuring healthy professional work environment for team and provided training to new employees. Also, enrolled team members for training as when required. Reestablished the credibility of the outsourcing function by reviewing business processes and immediately implementing changes to redirect and refocus the team.

Aug 2007Dec 2009

Sr Executive

Convergys

Design customer focused environment with excellent customer service delivery with the help of Team Members.  Customer Account management with financial records updating and service delivery within strict SLA.  Work with clients to identify the best customer pool to meet their needs. Utilize diverse strategies including social media, Internet In-house database searches, networking and cold-calling. Design strategic projects for International service delivery.

Education

20102012

Master of Business Administration (M.B.A.)

ICFAI University
Diploma, Post Graduate Diploma and Degree in International Business and Trade. Have also attended short term course in Investment Banking and earned Certificate for the same.
20042007

Bachelor's Degree

DBS College

Skills

Organizational Skills

Multi tasking and working within timelines.

Effective Communication and Presentation Skill
Business Development
Risk Management
Portfolio management
Team Management

Certifications

Advanced Excel & Power Point

Investment Management

Six Sigma Training

20162016

Compliance Training CODO

DGCX & Bank of America