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  • Presently working with a global team within Ericsson. Supporting Ericsson regions worldwide for proposal preparation, answering RFP, RFI & RFQ for IMS Infrastructure.
  • Worked as a product support engineer on Genband / Nextone / Nexpoint Session Border Controller (VoIP)
  • Knowledge of protocols such as SIP, RTP, DIAMETER, DHCP, DNS, TCP/UDP/IP with basic knowledge of H323, MGCP
  • Knowledge of tools such as Wireshark/Tethereal, SIPP - SIP testing tool, SIP soft phones,Secure CRT.
  • Basic knowledge of IMS (IP Multimedia Subsystem) nodes and reference points
  • Knowledge of operating systems such as LINUX & Windows.
  • Worked as a Deployment Engineer of a Telecom VAS node (protocols used such as SMPP, UCP)
  • Basic Knowledge of SMSC, MMSC
  • MCP, CCNA, CCNA Voice, CCNP Voice - CIPT1 Certified

Work experience

Jun 2016Present

Senior Engineer

Ericsson Global India Pvt. Ltd.
  • Preparing technical solution/proposals including SoC activities for respective RFx.
  • Perform client needs evaluation by working with Sales in Pre-Sales solution capacity.
  • Involved in proposal preparation, answering RFP, RFI & RFQ for IMS Infrastructure.
  • Providing Technical Sales Support for IMS.
  • Working as an expert for IMS infrastructure, responsible for all the deliverables sent to the customer during proposal preparation.
Jan 2013Jun 2016

Associate Consultant

GlobalLogic India Pvt. Ltd.
  • Provided Technical support to more than 100 Service Providers
    • Support includes installation, upgrade & troubleshooting on Session Border Controller (Linux based)
  • Used to handle Emergency calls (including total Service Outages)
  • Used to schedule Maintenance Windows and performing activities in the time boxed window
    • Activities include: application installation/upgrade, patch installation, DB restoration, issue troubleshooting & data collection for further investigation of issue
  • Worked on RCAs
  • Used to coordinate and follow up with Sustaining/Testing/Deployment teams and driving the cases towards resolution
  • Used to set up Lab and reproducing/testing customer reported issues on it
  • Handled similar responsibilities ONSITE (Canada) solely
  • Knowledge of protocols such as SIP, SDP, RTP, DIAMETER, SNMP, DHCP, DNS and TCP/UDP/IP
  • Knowledge of VoIP, Networking, Linux and Telecommunication
  • Experienced in tools such as SIPP – SIP Testing Tool, TETHEREAL and WIRESHARK
Nov 2010Jan 2013


HCL Technologies Ltd - IOMC
  • Worked as a support engineer for Cisco VoIP products (Project Cisco ROS):
    • Work responsibilities includes troubleshooting of call failures on CUCM end and user management in CUC & CUCM
    • Familiar with Protocols such as SIP, H.323, MGCP
    • Familiar with IP Telephony concepts like Deployment Models, CSS/Partition, Call Routing, Translation and Transformation Pattern, Hunt Pilot, LDAP integration with Active Directory
    • Hands on experience on IP Telephony features such as Call Park, Call Pick up, Extension Mobility
  • Worked as a Deployment Engineer & Technical Mentor on a Telecom VAS Support Node named as OMG (Open Messaging Gateway):

It works like a Load Balancer and supports many features like Throttling, Address Translation, Content Manipulation, Alias Hashing and etc. It uses SMPP, UCP, SMTP and more protocols for message forwarding & OMG can be used for protocol conversion as well

    • Deployment of the node includes Preparing MOP (Method of Procedure), Installation, Configuration, Integration (with SMSC) & ATP (Testing)
    • Used to apply hot-fixes for release and maintenance upgrades
    • Remotely deployed application for operators like TIM, Telefonica, Claro & Movilnet
    • Conducted training for the product
Mar 2010Sep 2010

Technical Specialist

iYogi Techinical Services
  • Used to resolve all kinds of Desktop issues over the phone
  • Provided support for Windows 7, Windows Vista and Windows XP
  • Provided remote technical support to US & UK
Nov 2009Mar 2010

Network Admin

  • Provided technical support to entire floor on software and hardware
  • Managed user profiles with proper assignment of rights on resources
  • Used to configure Wireless Access Point & DHCP server
  • Used to troubleshoot Network issues
  • Was responsible for the maintenance of more than 100 desktops
  • Used to remote installation through WDS server
  • Used to prepare Technical rooms for upcoming trainings
  • Used to take normal backup of Servers


VoIP Protocols
Such as - SIP, RTP, RTCP
Session Border Controller

Genband, Ericsson

IMS nodes, reference points and call flows
CSCFs, PCRF, PCEF and Gm, Mw, ISC/Ma, Sh, Dh, Cx, Dx
Analysis and Testing Tools
Wireshark/Tethereal, SIPP - SIP testing tool, SIP soft phones
Operating Systems
Linux, Windows
Network Protocols
Other VoIP protocols
H323, MGCP



Masters IT

Sikkim Manipal University

Higher diploma in Systems & Networking


Certification course of MCSE


Diploma in Computers

Computer World

Bachelors Commerce

Delhi University
May 2005



May 2003




  • Eagerness to learn & perform in an organization
  • Positive approach, confident & smart/hard working
  • Ability to achieve targets by prioritizing objectives & tasks

Personal Details

Father’s Name            :           Mr. Raj Kumar Jain

Date of Birth               :           28th, Dec 1987

Nationality                  :           Indian

Marital Status             :           Single

Language known        :           English, Hindi

Hobbies                       :           Listening to music, exploring new places