• Presently working as a product support engineer on Genband / Nextone / Nexpoint Session Border Controller (VoIP)
  • Knowledge of protocols such as SIP, RTP, DIAMETER, DHCP, DNS, TCP/UDP/IP with basic knowledge of H323, MGCP
  • Knowledge of tools such as Wireshark/Tethereal, SIPP - SIP testing tool, SIP soft phones,Secure CRT.
  • Basic knowledge of IMS (IP Multimedia Subsystem) nodes and reference points
  • Knowledge of operating systems such as LINUX & Windows.
  • Worked as a Deployment Engineer of a Telecom VAS node (protocols used such as SMPP, UCP)
  • Basic Knowledge of SMSC, MMSC
  • MCP, CCNA, CCNA Voice, CCNP Voice - CIPT1 Certified

Work History

Work History

Associate Consultant

Jan 2013 - Present
GlobalLogic India Pvt. Ltd.
  • Providing Technical support to more than 100 Service Providers
    • Support includes installation, upgrade & troubleshooting on Session Border Controller (Linux based)
  • Handling Emergency calls (including total Service Outages)
  • Scheduling Maintenance Windows and performing activities in the time boxed window
    • Activities include: application installation/upgrade, patch installation, DB restoration, issue troubleshooting & data collection for further investigation of issue
  • Working on RCAs
  • Coordinating and following up with Sustaining/Testing/Deployment teams and driving the cases towards resolution
  • Setting up Lab and reproducing/testing customer reported issues on it
  • Handled similar responsibilities ONSITE (Canada) solely
  • Knowledge of protocols such as SIP, SDP, RTP, DIAMETER, SNMP, DHCP, DNS and TCP/UDP/IP
  • Knowledge of VoIP, Networking, Linux and Telecommunication
  • Experienced in tools such as SIPP – SIP Testing Tool, TETHEREAL and WIRESHARK


Nov 2010 - Jan 2013
HCL Technologies Ltd - IOMC
  • Worked as a support engineer for Cisco VoIP products (Project Cisco ROS):
    • Work responsibilities includes troubleshooting of call failures on CUCM end and user management in CUC & CUCM
    • Familiar with Protocols such as SIP, H.323, MGCP
    • Familiar with IP Telephony concepts like Deployment Models, CSS/Partition, Call Routing, Translation and Transformation Pattern, Hunt Pilot, LDAP integration with Active Directory
    • Hands on experience on IP Telephony features such as Call Park, Call Pick up, Extension Mobility
  • Worked as a Deployment Engineer & Technical Mentor on a Telecom VAS Support Node named as OMG (Open Messaging Gateway):

It works like a Load Balancer and supports many features like Throttling, Address Translation, Content Manipulation, Alias Hashing and etc. It uses SMPP, UCP, SMTP and more protocols for message forwarding & OMG can be used for protocol conversion as well

    • Deployment of the node includes Preparing MOP (Method of Procedure), Installation, Configuration, Integration (with SMSC) & ATP (Testing)
    • Used to apply hot-fixes for release and maintenance upgrades
    • Remotely deployed application for operators like TIM, Telefonica, Claro & Movilnet
    • Conducted training for the product

Technical Specialist

Mar 2010 - Sep 2010
iYogi Techinical Services
  • Used to resolve all kinds of Desktop issues over the phone
  • Provided support for Windows 7, Windows Vista and Windows XP
  • Provided remote technical support to US & UK

Network Admin

Nov 2009 - Mar 2010
  • Provided technical support to entire floor on software and hardware
  • Managed user profiles with proper assignment of rights on resources
  • Used to configure Wireless Access Point & DHCP server
  • Used to troubleshoot Network issues
  • Was responsible for the maintenance of more than 100 desktops
  • Used to remote installation through WDS server
  • Used to prepare Technical rooms for upcoming trainings
  • Used to take normal backup of Servers



VoIP Protocols

Such as - SIP, RTP, RTCP

Session Border Controller

IMS nodes, reference points and call flows

CSCFs, PCRF, PCEF and Gm, Mw, ISC/Ma, Sh, Dh, Cx, Dx

Analysis and Testing Tools

Wireshark/Tethereal, SIPP - SIP testing tool, SIP soft phones

Operating Systems

Linux, Windows

Network Protocols


Other VoIP protocols

H323, MGCP



Masters IT

Sikkim Manipal University

Higher diploma in Systems & Networking

2007 - 2009

Certification course of MCSE

2008 - 2009

Diploma in Computers

2005 - 2006
Computer World

Bachelors Commerce

2005 - 2008
Delhi University


May 2005


May 2003



Cisco CCNP - CIPT1

Jul 2012 - Jul 2015
A Cisco Certified Network Professional exam

CCNA Voice

Jul 2012 - Jul 2015
Cisco Certified Network Associate in Voice


Oct 2009 - Jul 2015
Cisco Certified Network Associate


Nov 2008 - Nov 2011
Microsoft Certified Professional


  • Eagerness to learn & perform in an organization
  • Positive approach, confident & smart/hard working
  • Ability to achieve targets by prioritizing objectives & tasks

Personal Details

Father’s Name            :           Mr. Raj Kumar Jain

Date of Birth               :           28th, Dec 1987

Nationality                  :           Indian

Marital Status             :           Single

Language known        :           English, Hindi

Hobbies                       :           Listening to music, exploring new places