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Summary

  • Presently working with a global team within Ericsson. Supporting Ericsson regions worldwide for proposal preparation, answering RFP, RFI & RFQ for IMS Infrastructure.
  • Worked as a product support engineer on Genband / Nextone / Nexpoint Session Border Controller (VoIP)
  • Knowledge of protocols such as SIP, RTP, DIAMETER, DHCP, DNS, TCP/UDP/IP with basic knowledge of H323, MGCP
  • Knowledge of tools such as Wireshark/Tethereal, SIPP - SIP testing tool, SIP soft phones,Secure CRT.
  • Basic knowledge of IMS (IP Multimedia Subsystem) nodes and reference points
  • Knowledge of operating systems such as LINUX & Windows.
  • Worked as a Deployment Engineer of a Telecom VAS node (protocols used such as SMPP, UCP)
  • Basic Knowledge of SMSC, MMSC
  • MCP, CCNA, CCNA Voice, CCNP Voice - CIPT1 Certified

Work History

Jun 2016Present

Senior Engineer

Ericsson Global India Pvt. Ltd.
  • Preparing technical solution/proposals including SoC activities for respective RFx.
  • Perform client needs evaluation by working with Sales in Pre-Sales solution capacity.
  • Involved in proposal preparation, answering RFP, RFI & RFQ for IMS Infrastructure.
  • Providing Technical Sales Support for IMS.
  • Working as an expert for IMS infrastructure, responsible for all the deliverables sent to the customer during proposal preparation.
Jan 2013Jun 2016

Associate Consultant

GlobalLogic India Pvt. Ltd.
  • Provided Technical support to more than 100 Service Providers
    • Support includes installation, upgrade & troubleshooting on Session Border Controller (Linux based)
  • Used to handle Emergency calls (including total Service Outages)
  • Used to schedule Maintenance Windows and performing activities in the time boxed window
    • Activities include: application installation/upgrade, patch installation, DB restoration, issue troubleshooting & data collection for further investigation of issue
  • Worked on RCAs
  • Used to coordinate and follow up with Sustaining/Testing/Deployment teams and driving the cases towards resolution
  • Used to set up Lab and reproducing/testing customer reported issues on it
  • Handled similar responsibilities ONSITE (Canada) solely
  • Knowledge of protocols such as SIP, SDP, RTP, DIAMETER, SNMP, DHCP, DNS and TCP/UDP/IP
  • Knowledge of VoIP, Networking, Linux and Telecommunication
  • Experienced in tools such as SIPP – SIP Testing Tool, TETHEREAL and WIRESHARK
Nov 2010Jan 2013

Specialist

HCL Technologies Ltd - IOMC
  • Worked as a support engineer for Cisco VoIP products (Project Cisco ROS):
    • Work responsibilities includes troubleshooting of call failures on CUCM end and user management in CUC & CUCM
    • Familiar with Protocols such as SIP, H.323, MGCP
    • Familiar with IP Telephony concepts like Deployment Models, CSS/Partition, Call Routing, Translation and Transformation Pattern, Hunt Pilot, LDAP integration with Active Directory
    • Hands on experience on IP Telephony features such as Call Park, Call Pick up, Extension Mobility
  • Worked as a Deployment Engineer & Technical Mentor on a Telecom VAS Support Node named as OMG (Open Messaging Gateway):

It works like a Load Balancer and supports many features like Throttling, Address Translation, Content Manipulation, Alias Hashing and etc. It uses SMPP, UCP, SMTP and more protocols for message forwarding & OMG can be used for protocol conversion as well

    • Deployment of the node includes Preparing MOP (Method of Procedure), Installation, Configuration, Integration (with SMSC) & ATP (Testing)
    • Used to apply hot-fixes for release and maintenance upgrades
    • Remotely deployed application for operators like TIM, Telefonica, Claro & Movilnet
    • Conducted training for the product
Mar 2010Sep 2010

Technical Specialist

iYogi Techinical Services
  • Used to resolve all kinds of Desktop issues over the phone
  • Provided support for Windows 7, Windows Vista and Windows XP
  • Provided remote technical support to US & UK
Nov 2009Mar 2010

Network Admin

NIIT Ltd.
  • Provided technical support to entire floor on software and hardware
  • Managed user profiles with proper assignment of rights on resources
  • Used to configure Wireless Access Point & DHCP server
  • Used to troubleshoot Network issues
  • Was responsible for the maintenance of more than 100 desktops
  • Used to remote installation through WDS server
  • Used to prepare Technical rooms for upcoming trainings
  • Used to take normal backup of Servers

Skills

VoIP Protocols
Such as - SIP, RTP, RTCP
Session Border Controller

Genband, Ericsson

IMS nodes, reference points and call flows
CSCFs, PCRF, PCEF and Gm, Mw, ISC/Ma, Sh, Dh, Cx, Dx
Analysis and Testing Tools
Wireshark/Tethereal, SIPP - SIP testing tool, SIP soft phones
Operating Systems
Linux, Windows
Network Protocols
SNMP, DHCP, DNS, TCP/UDP/IP
Other VoIP protocols
H323, MGCP

Education

2013

Masters IT

Sikkim Manipal University
20072009

Higher diploma in Systems & Networking

NIIT
20082009

Certification course of MCSE

IIJT
20052006

Diploma in Computers

Computer World
20052008

Bachelors Commerce

Delhi University
May 2005

12th

CBSE


May 2003

10th

CBSE


Certifications

Jul 2012Jul 2015

Cisco CCNP - CIPT1

Cisco
A Cisco Certified Network Professional exam
Jul 2012Jul 2015

CCNA Voice

Cisco
Cisco Certified Network Associate in Voice
Oct 2009Jul 2015

CCNA

Cisco
Cisco Certified Network Associate
Nov 2008Nov 2011

MCP

Microsoft
Microsoft Certified Professional

Strengths

  • Eagerness to learn & perform in an organization
  • Positive approach, confident & smart/hard working
  • Ability to achieve targets by prioritizing objectives & tasks

Personal Details

Father’s Name            :           Mr. Raj Kumar Jain

Date of Birth               :           28th, Dec 1987

Nationality                  :           Indian

Marital Status             :           Single

Language known        :           English, Hindi

Hobbies                       :           Listening to music, exploring new places