Ayush Jain

• Involved in preparation of IMS VoLTE, DRA/DEA and Cloud (Openstack) portfolio related technical solution/proposals/answering for respective RFPs/RFIs including SoC & Dimensioning activities.
• Providing Technical Sales Support for IMS (IP Multimedia Subsystem) Core Network portfolio. Portfolio includes virtual core nodes such as: Virtual IBCF, Virtual P/I/S-CSCF, Virtual Application Server.
• Act as an Pre-sales Product Lead and Expert for Virtual SBC (P-CSCF/IBCF). Maintain database of all Non/Partial compliant features and coordinate with Product Manager to develop features as per market demand. Provide support to the team in answering complex SoC requirements.
• Act as a Team Coordinator/Lead while handling huge RFPs, responsible for all the deliverable sent to the customer with short submission timelines.

• Provided Technical support to more than 100 Service Providers
• Support includes installation, upgrade & troubleshooting on Session Border Controller (Linux based)
• Used to handle Emergency calls (including total Service Outages)
• Used to schedule Maintenance Windows and performing activities in the time boxed window
• Activities include: application installation/upgrade, patch installation, DB restoration, issue troubleshooting & data collection for further investigation of issue
• Worked on RCAs
• Used to coordinate and follow up with Sustaining/Testing/Deployment teams and driving the cases towards resolution
• Used to set up Lab and reproducing/testing customer reported issues on it
• Handled similar responsibilities ONSITE (Canada) solely
• Knowledge of protocols such as SIP, SDP, RTP, DIAMETER, SNMP, DHCP, DNS and TCP/UDP/IP
• Knowledge of VoIP, Networking, Linux and Telecommunication
• Experienced in tools such as SIPP – SIP Testing Tool, TETHEREAL and WIRESHARK

• Worked as a support engineer for Cisco VoIP products (Project Cisco ROS):
  • Work responsibilities includes troubleshooting of call failures on CUCM end and user management in CUC & CUCM
  • Familiar with Protocols such as SIP, H.323, MGCP
  • Familiar with IP Telephony concepts like Deployment Models, CSS/Partition, Call Routing, Translation and Transformation Pattern, Hunt Pilot, LDAP integration with Active Directory
  • Hands on experience on IP Telephony features such as Call Park, Call Pick up, Extension Mobility
• Worked as a Deployment Engineer & Technical Mentor on a Telecom VAS Support Node named as OMG (Open Messaging Gateway):

It works like a Load Balancer and supports many features like Throttling, Address Translation, Content Manipulation, Alias Hashing and etc. It uses SMPP, UCP, SMTP and more protocols for message forwarding & OMG can be used for protocol conversion as well

• Deployment of the node includes Preparing MOP (Method of Procedure), Installation, Configuration, Integration (with SMSC) & ATP (Testing)
• Used to apply hot-fixes for release and maintenance upgrades
• Remotely deployed application for operators like TIM, Telefonica, Claro & Movilnet
• Conducted training for the product

• Used to resolve all kinds of Desktop issues over the phone
• Provided support for Windows 7, Windows Vista and Windows XP
• Provided remote technical support to US & UK

• Provided technical support to entire floor on software and hardware
• Managed user profiles with proper assignment of rights on resources
• Used to configure Wireless Access Point & DHCP server
• Used to troubleshoot Network issues
• Was responsible for the maintenance of more than 100 desktops
• Used to remote installation through WDS server
• Used to prepare Technical rooms for upcoming trainings
• Used to take normal backup of Servers