• Kathmandu Nepal
Ayush Aryal

Ayush Aryal

Engineer

Summary

IT Officer for the Call Center. Full operation of the call center using integrated systems. Use of CRM (Customer Relationship Management) software for the call center using predictive dialer and proxy server to fulfill clients need. Call routing, scripting and call distribution for fluent operation of the call center.

Work History

Work History

Call Agent

Apr 2013 - Aug 2014
Yodahha Solutions

Handling of text messages from clients and replying their queries.

Education

Education

Bachelor of Engineering (Electronics and Communication)

Feb 2011 - Apr 2015
Nepal Engineering College-Pokhara University

Related Courses:

Telecommunication, Computer Network, Digital and Analog Communication, Computer Organization, Optical Fiber, Wireless Communication, Computer Graphics.

Other courses:

CCNA, mySQL, MATLAB, JAVA

Skills

Skills

Client calls and agents handling

Use of CRM (Customer Relationship Management) software to monitor, handle and update the status of call center.

Computer Networking

Proxy server used to connect clients and agents. Predictive dialer to efficiently use the lines. 

Organizational and Leadership

Able to lead the co-workers to attain objectives and organize the office for optimum performance using local resources.

Computer-Based

Good command of MS Office for documents. Also able to perform programming and all sorts of Internet activities.

Certifications

Certifications

Best project award 2015 for undergraduate level of Pokhara University

Government of Nepal/Nepal Telecommunications Authority 

Every year the best project by undergraduate students is awarded by the government's authority for telecommunication.

Languages

Fluent in speaking, writing and reading English and Nepali. Able to communicate in both languages easily.

Affiliations

Computer Technology and Robotonix Club (CTRC-nec) of Nepal Engineering College, Previously Student Coordinator.

Driving Licence

Car and Motorcycle.

References

Er.Saugat Khanal, Manager, Yodahha Solutions                                  9803401187

Er. Sachin Shrestha, Asst. Professor, Nepal Engineering College      9841616976