Credit card financial Supervisor
On going Credit card financial processor Provides an effective customer service to the credit
cardholders of the Bank through catering to their requests on a timely basis including changing
customer category & payment mode, reversal of fees & charges, conversion of status from credit to
charge, Card-to-Card transfer and transferring credit balance to customers' accounts.* Prepares daily
excel sheet for payment and adjustments.
Prepares daily ledger Entries for different Suspense, Fees, and IDR Accounts.
Handing all requests for EPP cancellation.
Handling all SADAD issues .* Release of holds.
Staff is responsible for reviewing and recommending reversal of fees and charges for customers which
has a financial impact of the bank.
Staff is responsible of changing customers' category from advance to premier which impacts bank's high
Staff is handling all SQS with financial natures.
Follows up with CMO OPS & FCD HOR for any discrepancy in the daily posting or Visa / Master Cards
suspense account etc.