Ayla Roldan

  • ¬† Florida¬†
Ayla Roldan

Skills

Skills

Reception Calls

Able to answer multiple incoming phone calls, make outgoing phone calls, all while maintaining a good attitude.

Microsoft Office

I'm able to write formal letters and create forms on Microsoft Word. I'm able to create presentations with Microsoft Power Point. I can create charts and account revenue with Microsoft Excel.

Customer Service

The ability to talk to others with clarity and understanding saves time in the work place. Being able to answer a client or customers questions with ease, and in the most respectful of ways. It's not just about dealing with happy customers, but knowing how to deal with the ones that felt as if they've been wronged and have an attitude. I'm exceptional at deescalating a client or customer when they are upset.

Work History

Work History
Apr 2013 - Present

Administrative Assistant

KP Insurance Solutions
  • Assisted in filing all client and insurance paper work properly into the correct case/client files.
  • Maintained office revenue bookkeeping¬†
  • Wrote formal letters to clients and insurance companies
  • Handled multiple phone lines, while redirecting calls, taking messages, and answering client's questions in a respectful and tranquil manner.
  • Followed up with clients and insurance adjusters to assure that all information is accurate and updated.
Jul 2012 - Apr 2013

Front Desk Receptionist

Lakeland Carwash

  • Responsible for maintaining employee work hour records
  • Answered a single line phone system
  • Assisted customers with payments, questions, and complaints
  • Accounted for daily revenue within the car wash

Education

Education
Aug 2008 - Jun 2012

Highschool Diploma

Stepping Stones

References

References

Joel Moreno

813-523-8165

Nick Barrios

863-640-1521

Leslie Matson

863-286-7110

Teara Weiand; Personal Reference

863-608-1859