Ayham Saghir

• Growing company's portfolio with focus on health insurance.
• Managing and maintaining a large portfolio of clients.
• Managing a team of 5 insurance agents; acquainting them with varied insurance products and regulations to ensure knowledgeable salesmanship.
• Maintaining thorough understanding of regulatory environment and insurance industry in UAE.
• Developing and delivering strategic plans for key accounts.
• Working closely with insurance companies to develop solutions based on clients' requirement and to ensure smooth processes and transactions for the clients.

Notable Accomplishments

• Maintained relationship for key clients, multinationals and government accounts.
• Exceeded annual sales target by 30% for two consecutive years.
• Identified customers’ needs and closed deals only after systematic consultation – Customized insurance programs to suit customer needs.
• Achieved high client retention and satisfaction - 95% renewal rate 

Other Key Performance Functions:

• Monitored claims, policy performance, maintained customers’ records and handled policy renewals.
• Developing and delivering strategic plans for corporate clients
• Reviewed and resolved customer complaints within stipulated time period..
• Represented organization at meetings with businesses and trade associations and promoted company’s insurance policies/products.

Participate in setting and monitoring overall business development goals and performance.

• Participate in the development of the sales forecast and sales plan and provide input to the business planning process so as to establish mutually agreed sales plan and sales team objectives for the year.

• Manage broker channel and the sales team to ensure efficient and optimum delivery of service with existing clients in order to maximise client satisfaction, and increase prospect of renewals.

• Build and maintain effective relationships with current and prospective clients / brokers by visiting and liaising with them to promote sales and deliver detailed insurance plans.
• Handling escalations from brokers/direct clients and liaising with relevant departmental heads and ensuring resolution of escalated issues
• Actively involved in coordinating and preparation of detailed policy performance reports.
• Achieved  AED 6.5 million ( in 2011 ) and AED 8.2 million (in 2011)
• Strengthen ties with active brokers, re-activate dormant relationships and simultaneously identify new potential partners.
• Actively involved in coordinating and preparation of detailed policy performance reports which enable client / broker to have a detailed insight into the claims analysis.

Operation Controller for CCTV Control Room.

• Taking Responsibility for the Traffic Planning aspects of a range Projects in UAE.
• Excellent Knowledge of Traffic analysis methods and wider range of Traffic Planning aspects such as road safety and intelligent transport Systems.
• Report Production co-ordination of projects, review of liaison with clients includes Traffic impact studies.
• Responsible for technical development with the transportation planning.
• Ensuring Smooth Traffic Flow.
• Formulation of Proposals based on Traffic Observation and forecast of Future Traffic Demand.
• Coordination with Abu Dhabi Traffic Police.
• Detour Planning and Temporary Signal Installations.
• Making a weekly report for the latest on situation of the cameras and Coordinate with the Maintenance Team.

Operation Controller for Red Signal Violation System

• Responsible for Downloading the Photos of the cars that crossed the Red Signal from the Traffic desk System to transfer it to Abu Dhabi Police.
• Making a weekly report about the statues of the Red Light Signal Cameras.

Business Management

High School Degree from USA, Miami FLorida