Education

Education
Aug 2010 - Present

Master of Information Systems

University of Phoenix

The Master of Information Systems (MIS) program provides the knowledge to successfully apply information systems theory and principles to address real-world business opportunities and challenges to meet the needs of today's information economy.

Work History

Work History
May 2005 - Present

Customer Service/Sales

Randstad

Throughout my tenure with Randstad, I have had several temporary positions with reputable companies. From receptionist to customer service positions, I was responsible for the following:

  • Provided support to the sales team, ensuring all sales and service objectives were met.
  • Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
  • Worked with new customers in the development of new accounts and the implementation of new systems.
  • Assisted in the development of new policies and procedures.
  • Assisted in the training of new customer service representatives and associates.
  • Performed surveys on customer needs and requirements.
  • Prepared weekly sales reports for the sales team and sales management.
  • Generated repeat business through successful client follow-up.
Sep 2010 - Present

Owner

AC Marketing Group, LLC

I run a small sized MLM business in which the main focus is customer building. Our vehicle of success is FHTM.

Nov 2009 - Apr 2010

Part Time Sales Associate

Victoria's Secret

~ Greets and responds to all customers in a courteous and friendly manner. ~ Ensures proper merchandise presentation.~ Operates cash register in accordance with policies and procedures.~ Maintains a clean work area at all times.~ Provides customer service according to the Star Service program guidelines.

May 2007 - Nov 2008

Account Manager

Bem Interactive formerly Beyond EMail

~ Sold custom services to small and mid size companies ~ Targeted and developed new and existing accounts ~ Provided ongoing customer service

~ Spearheaded efforts to begin company blog

~ Researched and streamlined current mobile advertising efforts and products

~Conducted workshops on email marketing campaigns and social marketing

May 2005 - May 2007

Account manager

Greensboro News & Record

~ Sold online and print advertising

~ Participated with a committee of individuals to enhance the online technology aspect of advertising

2002 - 2005

Sales

Dun & Bradstreet

~ Among the top 25 sales rep to help increase the sales in 2005.

Summary

My computer knowledge gives me a unique ability to apply technology to a sales and customer service environment. Some of the business process knowledge includes word processing, software installation and service, technical support to various computers. Since I have experience with computers, I need little to no training on using hardware and software. I would enjoy an opportunity to talk with you or someone in your organization to see where my skill set would be of the greatest benefit to your company.

Objective

My passion to help others leads my employment search.I have undergone various situations so I know how to work in different circumstances. I know how to clarify the doubts of my client. I can understand their requirements. I can work in any condition. My experience guides me in such situations.  I am looking for a customer relations or customer service position with a reputable company to optimize my talents and maximize my potential.

Things that set me apart from others

  1. Exceptional listener and communicator who effectively conveys information verbally and in writing.
  2. Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes
  3. Computer-literate performer with extensive software proficiency covering wide variety of applications.
  4. Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
  5. Proven relationship-builder with unsurpassed interpersonal skills
  6. Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
  7. Resourceful team player who excels at building trusting relationships with customers and colleagues.
  8. Seasoned professional whose honesty and integrity provide for effective leadership and optimal business relationships.
  9. Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.
  10. Highly motivated self-starter who takes initiative with minimal supervision.
  11. Confident, hard-working employee who is committed to achieving excellence.
  12. Conscientious go-getter who is highly organized, dedicated, and committed to professionalism.
  13. Dependable, responsible contributor with committed to excellence and success.
  14. Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.
  15. Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.

References

References

Kevin Melton

John has been an intricate part of my career search. While searching for the right fit, he has helped me find positions that match my qualifications and skills. John always speaks highly of me and my work.

Jennifer Thompson

Jennifer is a listed as a personal reference because she can speak to my determination to succeed. She has always told me how meaningful I am to her; as a listener, as a confidant and as a great friend. She may even tell you that we laugh all the time but don't let that sway you, I am very hardworking and dependable.