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Summary

* Student at King Saud University, Department of Information Systems, College of Computer and Information Sciences.Graduated on July 2011.

* Seeking to sharpen my capabilities and skills and to pursue a career in telecommunication  field.

* Trained at STC during the 2010 summer and worked on vast array of technologies.

* Worked at Ericsson on 2G , 3G and LTE  Front Office Access.

* Worked at Ericsson as a Team Leader 

* Service-level agreement coordinator.

* Network  Performance Manager.

Work experience

Mar 2014Present

Network Performance Manager

Ericsson

1.Maintain the performance and ensure that appropriate improvement actions are taken 

2.Building team processes and work instructions organizing team tasks handling.

3.Supervising and recommending new reports needed to cover and improve work requirements.

4.responsible for the following Network performance Assurance tasks:

5.Cross vendor meeting.

6.Trouble Ticket analysis and audit.

7.Team reports review and audit.

8.Finalize monthly POD report and monthly GM presentation and follow up additional requirements.

9. Continuous and comprehensive Assurance of the complete scoped network

10. Conduct Network Resources audit 

11. Responsible for analysis tasks

12. Provide Recommendations for corrective actions

13. Managed Services Delivery   

Sep 2013Feb 2014

SLA ( Service-level agreement)

Ericsson

* Coordinate between STC and Ericsson

Apr 2013Sep 2013

Team Leader

Ericsson

* Managing and leading more than 35 employees 7/24 for Ericsson managed services at mobile network operation center STC account.

* Responsible for teams performance; technical, attitude, discipline

* Maintain, Develop, and acquire tools needed for the teams

* Follow up accomplishment of daily reports

* Follow up any escalation from customer.

* Team Evaluation / Team Motivation.

* Team roster.

* Shift engineer handover email check.

Nov 2011Apr 2013

Front Office Engineer 

Contract with Ericsson

Worked Headlines

* Worked on GSM Networks

* Monitoring Ericsson OSS 2G , 3G and LTE

* handling Trouble Ticket ( Create / Referred / Cleared / Closed ).

* Coordinate with implementer in the site

Jul 2010Sep 2010

Trainee on GSM Networks

STC
Training Headlines:
  • Overview of GSM900 , GSM1800 and CDMA from O&M Saudi Telecom Company.
  • Trained on troubleshooting transmission problems of STC networks.
  • Worked on variant technologies from different vendors, i.e: Nokia , Ericsson and Huawei.

Education

20072011

Bachelor

King Saud University

Graduation Project: 

     Worked on a project to develop an evolutionary prototype of an innovation in preventing phishing and online scams. The innovation, namely The Guarantor, purposefully inspired to address 13 vulnerabilities almost not known by internet users, thus, subjecting their identifying information and account credentials to risk of theft. This innovation inspired to address a hole that most internet security solutions and policies had left behind, this by integrating multiple tactics together. The project and the innovation are sponsored by CoEIA. The innovation had been filed to Intellectual Property Licensing office in the university in order to have its novelty inspected and registered in U.S USPTO me and three other co-inventors including Dr.Khaled Alghathbar, CoEIA's founder.

Key Accomplishments:

  • Project for XML " University case : semi structured representation of a teaching data "
  • System analysis and design of an E-Business Directory.
  • Project for network " UDP Pinger Lab "

Key Beloved Courses:

  • Information Systems Analysis and Design
  • Information Security.
  • SAP ERP
  • Organizational Behavior.
  • Developing Management Skills.
  • Decision support systems
  • The basis of databases
  • Data Structures
  • Operating Systems
  • Software Engineering
Feb 2011Apr 2011

Diploma

King Saud University

Diploma Headlines: 

  • Microsoft Reporting Services.
  • Microsoft SQL Query and Integration.
  • Microsoft ASP.NET
  • Microsoft C#
  • Microsoft AJAX, LinQ and Silverlight.

Skills

Qualifications:
* Time Management * Communication Skills * Customer Care * Presentation Skills * Leadership and Change * Everyday Learning
Interpersonal Skills

* Innovative and creative * Accountable and committed *Perseverance and result oriented* Excellent listener. * Adapt to people's different morals and modes.   

Project Management

Experienced in stakeholder management of high level stakeholders * Good Coaching and Mentoring Skills*Used to deliver results and meeting Customer expectations * Good team Player * Strong integrity 

Hobbies

  • Play chess
  • Horse riding
  • Play football
  • Swimming

Honors and Awards

  •  Awarded by Dr. Khaled Alghathbar –CoEIA Director– for winning in InfoSec Graduation Projects Contest.
  • Certificate in Regognition of Excellent Performance from Eng. Ahmed Samir Ericsson Project Manager

Languages

Arabic:

Writing: Excellent      |       Reading: Excellent      |      Speaking: Native

English

Writing: Excellent      |       Reading: Excellent    |      Speaking: Excellent

Certifications

Jan 2017Present

Leadership for Professionals

Ericsson

give the skills and capabilities in role as key functional experts,
 leading the people and teams they work with in achieving
business results.

May2016Present

VoLTE Concept

Ericsson
Apr 2011Present

Introduction to ISO 27001 2005

Center of Excellence in Information Assurance
Feb 2004Present

Job market preparatory program certified

Ministry of Education
Sep 2012Sep 2012

EPC System Survey

ERICSSON
Mar 2012Mar 2012

LTE SYSTEM OVERVIEW

ERICSSON
May 2008Apr 2010

IELTS

BRITISH COUNCIL