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* Student at King Saud University, Department of Information Systems, College of Computer and Information Sciences.Graduated on July 2011.

* Seeking to sharpen my capabilities and skills and to pursue a career in information security field.

* Trained at STC during the last summer and worked on vast array of technologies.

* Worked at Ericsson on 2G , 3G and LTE  Front Office Access.

* Service-level agreement coordinator.

* Network  Performance Manager.

Work History

Mar 2014Present

Network Performance Manager


1.Team roster.

2.Building team processes and work instructions organizing team tasks handling.

3.Supervising and recommending new reports needed to cover and improve work requirements.

4.Shift engineer handover email check.

5.Cross vendor meeting.

6.Trouble Ticket analysis and audit.

7.Team reports review and audit.

8.Finalize monthly POD report and monthly GM presentation and follow up additional requirements.

Sep 2013Feb 2014

SLA ( Service-level agreement)


* Coordinate between STC and Ericsson

Apr 2013Sep 2013

Team Leader


* Managing and leading more than 35 employees 7/24 for Ericsson managed services at mobile network operation center STC account.

* Responsible for teams performance; technical, attitude, discipline

* Maintain, Develop, and acquire tools needed for the teams

* Follow up accomplishment of daily reports

* Follow up any escalation from customer.

* Team Evaluation / Team Motivation.

Nov 2011Apr 2013

Front Office Engineer

Contract with Ericsson

Worked Headlines:

* Worked on GSM Networks

* Monitoring Ericsson OSS 2G , 3G and LTE

* handling Trouble Ticket ( Create / Referred / Cleared / Closed ).

* Coordinate with implementer in the site

Jul 2010Sep 2010

Trainee on GSM Networks

Training Headlines:
  • Overview of GSM900 , GSM1800 and CDMA from O&M Saudi Telecom Company.
  • Trained on troubleshooting transmission problems of STC networks.
  • Worked on variant technologies from different vendors, i.e: Nokia , Ericsson and Huawei.



King Saud University

Graduation Project: 

     Worked on a project to develop an evolutionary prototype of an innovation in preventing phishing and online scams. The innovation, namely The Guarantor, purposefully inspired to address 13 vulnerabilities almost not known by internet users, thus, subjecting their identifying information and account credentials to risk of theft. This innovation inspired to address a hole that most internet security solutions and policies had left behind, this by integrating multiple tactics together. The project and the innovation are sponsored by CoEIA. The innovation had been filed to Intellectual Property Licensing office in the university in order to have its novelty inspected and registered in U.S USPTO me and three other co-inventors including Dr.Khaled Alghathbar, CoEIA's founder.

Key Accomplishments:

  • Project for XML " University case : semi structured representation of a teaching data "
  • System analysis and design of an E-Business Directory.
  • Project for network " UDP Pinger Lab "

Key Beloved Courses:

  • Information Systems Analysis and Design
  • Information Security.
  • Organizational Behavior.
  • Developing Management Skills.
  • Decision support systems
  • The basis of databases
  • Data Structures
  • Operating Systems
  • Software Engineering
Feb 2011Apr 2011


King Saud University

Diploma Headlines: 

  • Microsoft Reporting Services.
  • Microsoft SQL Query and Integration.
  • Microsoft ASP.NET
  • Microsoft C#
  • Microsoft AJAX, LinQ and Silverlight.


* Time Management * Communication Skills * Customer Care * Presentation Skills * Leadership and Change * Everyday Learning
Citrix program neighborhood
Assembly Language
Interpersonal Skills
* Excellent listener. * Adapt to people's different morals and modes.   
Project Management
Microsoft Visual Studio (VB.NET, C#, ASP.NET)
NetBeans | Eclipse (Java)


  • Play chess
  • Horse riding
  • Play football
  • Swimming

Honors and Awards

  •  Awarded by Dr. Khaled Alghathbar –CoEIA Director– for winning in InfoSec Graduation Projects Contest.
  • Certificate in Regognition of Excellent Performance from Eng. Ahmed Samir Ericsson Project Manager



Writing: Excellent      |       Reading: Excellent      |      Speaking: Native


Writing: Very Good      |       Reading: Very Good      |      Speaking: Very Good



VoLTE Concept

Apr 2011Present

Introduction to ISO 27001 2005

Center of Excellence in Information Assurance
Feb 2004Present

Job market preparatory program certified

Ministry of Education
Sep 2012Sep 2012

EPC System Survey

Mar 2012Mar 2012


May 2008Apr 2010