Judit Gordos

Judit Gordos

Work History

Work History
Sep 2008 - Aug 2009

Inventory Management / Customer Service

Barnes & Noble, Inc.

Identified customer needs. Organized, located and sold products using electronic search methods. Offered advice, ordered products, replenished stock, provided inventory/receiving assistance.

Apr 2007 - Jun 2008

Helpdesk Support Analyst

Answered inquiries, administered, and solved problems over the phone, via email, and in person for a global 30,000+ customer base. Managed confidential data access, developed Knowledge Base.

Dec 2005 - Nov 2007

MBA Student

University of Phoenix

Finance and Accounting, Human Resources Development, Customer Relationships, Strategic and Project Management, Business Law, Economics, Managerial Decision Making, Business Ethics Marketing, Organizational Development, Problem-Based Learning, Academic Writing.

Feb 2004 - Dec 2004

Helpdesk Support Analyst

Devore Technologies, Inc., Qualysoft Rt.

Answered inquiries, administered, and solved problems over the phone, via email, and in person for a global 10,000+ customer base. Managed confidential data access, developed Knowledge Base. Created, administered and terminated user accounts.

Apr 2001 - Dec 2003

Helpdesk Support Analyst

Answered inquiries, administered, and solved problems over the phone, via email, and in person for a global 10,000+ customer base. Managed confidential data access, developed Knowledge Base. Created, administered and terminated user accounts.

Education

Education
May 2009 - Jul 2009

Practical Bookkeeping

Elliott Bookkeeping School

Full-Charge Bookkeeping: Accounts Receivable/Payable, Payroll, Debit/Credit, Journals/Specialized Ledgers, General Ledger, Adjusting/Closing, Inventory Control, Working Trial Balance, Financial Statements, Cash Control, Banking Procedures, QuickBooks/Peachtree/Excel.

Dec 2005 - Nov 2007

Master of Business Administration

University of Phoenix

Finance and Accounting, Human Resources Development, Customer Relationships, Strategic and Project Management, Business Law, Economics, Managerial Decision Making, Business Ethics Marketing, Organizational Development, Problem-Based Learning, Academic Writing.

Sep 1999 - Aug 2003

BSc in Information Technology

The Open University

Information Systems Development.

Objective

Business Administration professional with a keen interest in the Finance field seeking an Accounting Services Assistant / Bookkeeper opportunity. Offers a strong combination of interpersonal and administrative transferable skills, and extensive computer systems experience. Analytical problem-solver with an uncompromising attitude to organization, integrity, effective communication, and attention to detail. Client Services focused, independent worker as part of a team environment.

Interest

Microsoft Office Specialist certification, Business Software and Services, Web Development, Business Analysis, Educational Services, Human Resources Administration, Tecahing English as a Foreign Language, Business English, Technical Writing

Skills

Skills

Awards and Affiliations

AWARDS AND PROFESSIONAL AFFILIATIONS   American Institute of Professional Bookkeepers – AIPB member, 2009   Celebrating Excellence Recognition Award for Client Services performance Marsh & McLellan Companies, 3rd Quarter, 2007   Peer Award Silver Level “for exceptional help in mapping out the account request process for new sales representatives” GE Consumer & Industrial, 2003

Achievements

·        Received Peer Award for streamlining sales account processes in GE Consumer & Industrial ·        Supported multinational 30,000+ customer base across Europe and the USA ·        Acquired global strategic thinking through international experience and MBA program ·        Designed web-based Account Request System processes in GE Consumer & Industrial ·        Transitioned Cleveland helpdesk from US to Hungary in GE Consumer & Industrial          ·        Trained Helpdesk agents for account management procedures in GE Consumer & Industrial ·        Volunteered mentoring for an Open University student in the UK ·        Volunteered for Hungarian community work in Cleveland, OH, organizing cultural events ·        Completed two degrees online, extensive experience with distant education ·        Built research, analytical and decision-making skills through Problem-Based Learning (UOP) ·        Well-traveled in Europe and the U.S., acquired cultural awareness ·        Taught and entered a student for Trinity of London UK exam, resulting in distinction ·        Project Lead for online University of Phoenix team assignments    

Transferable Skills

Time Management and eEffectiveness                                  (TMI, Grow Organization Development Group) Customer Handling and Call Taking Excellence                                                (GE Consumer & Industrial)    

Information Technology

MS Office, Windows XP/Vista, Intranet/Internet, Email software (Outlook, Lotus Notes), Security Access Management (SAM), Typing 50 wpm, Enterprise Resource Planning (ERP) – SAP/IBM, strong PC skills with proprietary and non-proprietary software packages, Data Entry, Data Collecting Systems and Databases, Knowledge Base, Networking (+wireless), Remote Access (VPN, Nortel, PC Anywhere, Netmeeting), Form Design, Single-Sign-On, SupportCentral Web Expert, Remedy/Clarify/CA Helpdesk Tools, Citrix, Dell Latitude/Studio 17 laptops, Dell Optiplex/IBM Lenovo desktop PCs, HP printers

Business Administration

Finance and Accounting, Human Resources Development, Customer Relationships, Strategic and Project Management, Business Law, Economics, Managerial Decision Making, Business Ethics Marketing, Organizational Development, Problem-Based Learning, Academic Writing.

Accounting

Full-Charge Bookkeeping: Accounts Receivable/Payable, Payroll, Debit/Credit, Journals/Specialized Ledgers, General Ledger, Adjusting/Closing, Inventory Control, Working Trial Balance, Financial Statements, Cash Control, Banking Procedures, QuickBooks/Peachtree/Excel.

Certifications

Certifications

Soft Skills and MS Office

Royal Society of Arts, GE Consumer & Industrial