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Summary

Sales Support Engineer with three years of B2B sales success in Pakistan & Middle East. Self-driven & motivated professional who excels at delivering quality service by offering a natural flair for sales and an inherent ability to work meticulously towards achieving & exceeding the set goals.

Education

 2011 2015

B.Sc Mechanical Engineering

University of Engineering & Technology Lahore

3.315 CGPA

 2008 2010

Pre Engineering

Kips College, Lahore

964 / 1100 ( 88%)

 2006 2008

Matriculation

Cathedral School System, Lahore

775 / 850 ( 91%)

Work experience

2018Present

Sales Support Enginner

Wärtsilä L.L.C

Responsibilities:

  • Responsible for the sales support of MEA Region : UAE,Saudi Arabia, Lebanon, Kuwait, Bahrain & Syria 
  • Managing client and complete sales process database from inquires till order by
    using Salesforce for customers in MEA region.
  • Updating of opportunities in Salesforce and regular follow up with customer via email, calls and meetings.
  • Customer support in pre-sales technical assistance and after-sales support services
  • Creating service offers for maintenance and other services activities.
  • Negotiating tender and contract terms to meet both client and company needs.
  • Active liaison between Field Service team and customer for smooth execution of maintenance services and timely delivery 
  • Coordination with Parts & Finance department for deliveries of parts & accounts receivables 
  • Finalizing scope for planned and unplanned maintenance activities with the assistance of field service team.
  • Monthly sales report and KPI update to GM

 

20152018

Sales Support Engineer

Wärtsilä Pakistan

Responsibilities:

  • Responsible for the sales support in Pakistan Region
  • Managing client and complete sales process database from inquires till order by using Salesforce.
  • Updating of opportunities in Salesforce and regular follow up with the customer via email, calls and meetings.  
  • Customer Support in pre-sales technical assistance and after-sales support services
  • Creating parts and service offers using SAP SD and Salesforce.
  • Active liaison between Field Service team and customer for smooth execution of maintenance services and timely delivery 
  • Coordination with Parts & Finance department for deliveries of parts & accounts receivables 
  • Monthly sales report and KPI update to GM