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Summary

Sales Support Engineer with two years of B2B sales success. Self-driven & motivated professional who excels at delivering quality service by offering a natural flair for sales and an inherent ability to work meticulously towards achieving & exceeding the set goals.

Education

 2011 2015

B.Sc Mechanical Engineering

University of Engineering & Technology Lahore

3.315 CGPA

 2008 2010

Pre Engineering

Kips College, Lahore

964 / 1100 ( 88%)

 2006 2008

Matriculation

Cathedral School System, Lahore

775 / 850 ( 91%)

Work experience

11-2015Present

Sales Support Engineer

Wärtsilä

Responsibilities:

  • Managing client and complete sales process database from inquires till order by
    using Salesforce.
  • Updating of opportunities in Salesforce and regular follow up with customer via
    email, calls and meetings.
  • Customer support in pre-sales technical assistance and after-sales support services
  • Creating parts and service sales maintenance using SAP SD and FSQM.
  • Negotiating tender and contract terms to meet both client and company needs.
  • Active liaison between field service team and customer for smooth execution of
    maintenance services and timely delivery.
  • Coordination with supply chain & parts department for timely deliveries of parts
    to customer.
  • Coordination with finance for receivables and clearance of invoices.
  • Finalizing scope for planned and unplanned maintenance activities with the
    assistance of field service team.

 

09-201510-2015

Trainee Engineer- Quality Assurance

Millat Tractors
  • Responsible for the quality/ inspection of parts
  • Elimination of down time at production line due to faulty parts
  • Managing vendors and weekly audit
  • Creating and managing Bill of Materials (BOM)