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Work experience

Feb 2001Mar 2015

Implementation Project Manager I


Liaison for General Business and Government accounts totaling an estimated $12 million in revenue per year, with the responsibility of supporting customers’ needs, such as: general product inquiries, technical assistance, billing research and self-serve tools.

  • Maintained and facilitate growth on existing customer’s revenue spends and strategically 65% up-sell in additional products and services.
  • Possess strong communication, customer service and organizational skills, which increased customer loyalty and satisfaction to 100% with on-time project deliverable.
  • Led diverse, cross-functional teams in the fulfillment of corporate productivity, quality and bottom-line objectives.
  • Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
  • Maintained continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
Nov 1999Feb 2001

Administrative Assistant II

  • Handled all meeting preparation and travel arrangements.
  • Prepared PowerPoint and Excel presentations.
  • Inventory control and order processing of all office supplies
  • Prepared daily, weekly, and monthly reports.
  • Liaison between Manager and Supervisor.
  • Kept track of schedules and meetings.
  • Handled all correspondence, facsimiles, memo's (incoming and outgoing).
  • Handled all Customer escalations
Aug 1998Nov 1999

Customer Service Representative

  • Technical support to clients.
  • Handled all customer inquiries.
  • Supported and assisted with projects.
  • Assisted in billing research and account restructure of current customers.
  • Trained new personnel.



Bachelor of Science in Business in Information System

University of Phoenix

Degree designed with the requisite knowledge, skills, and values to effectively apply various business principles and tools in an organizational setting. To bridge the gap between theory and practical application, while examining the areas of accounting, critical thinking and decision-making, finance, business law, management, marketing, organizational behavior, research and evaluation, and technology.