Aleksandra Vukovic

Aleksandra Vukovic

Objective

Highly decisive and results-oriented individual with ability to provide exceptional customer service now seeking an opportunity to join world-class workforce, preferably as integral part of Management in Hospitality Industry.

Work History

Work History
Nov 2007 - Jul 2011

Owner / General Manager

FM GROUP Macedonia

FRANCHISE OWNER / GENERAL  MANAGER   at:

1.  FM GROUP Macedonia

– Official Federico Mahora Branch Office in FYR Macedonia     and 

2.   TIM FM doo - Representative Office in Belgrade       

Focus on:  business development and MLM network marketing, e-mail direct marketing,

                business strategy in the areas of  B2B/B2C, social media.

      Responsibilities:

·        Founded FM Group Macedonia  from ground up

·        Office space and infrastructure setup

·        Recruited, hired and trained new staff

·        Managed team of 4 employees

·        Introduced new products to Macedonian market 

Achievements:

·        Managing all the aspects of the Master Franchise Agreement

·        Managing all the operations and finances of the company

·        Responding to customer inquiries and resolving concerns or complaints

                about : service, products and billing

·        Establishing and maintaining client’s database

·        Public presentations

Mar 1999 - May 2004

News editor / Radio presenter

JAT Airways Media Center, Radio “JAT”

·Conferencing  presentations of JAT calendars                                                   

·Forming the news and presenting them 

·Voice-over- producing radio commercials,jingles  

Jun 1996 - Mar 1999

Radio presenter

Radio “ Naxi”

·        Radio show host                                         

·        Voice-over- producing radio commercials, jingles  

Note : 2004- 2007 – living partially abroad ( NL Netherlands)

                                obtaining my diploma and traveling

Education

Education

Skills

Skills

Macedonian

    Good understanding, writting and conversation- intermediate level   

Spanish

  „Instituto Cervantes” B1 – Conversational I (low intermediate level)

English

  High level of comprehension ability, reading and writing - upper intermediate level

Portfolio

Certifications

Certifications

Certified in BF1 Galileo

GDS Galileo Adriatic
May 2007

Certificate of Attendance

" Travel Magazine School of Tourism",Duke & Peterson