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Skills

Supervisor
Consistently called upon to organize, train, and supervise data entry, filing, and administrative temporary personnel. Created work schedules, monitored staff in their daily duties, provided office equipment and training when needed, and coached teams of 5 to 7 temporary employees during recent temporary positions. Leadership, organization, a friendly, cheerful and energetic attitude all contribute to why managers trust me to take over when they cannot be there for administrative temporary staff.
Language
Sporting an extreme fascination with language, capable of learning basic phrases to service various cultures based upon the capability to ask for specific information:   Currently able to converse in simple conversational:   Castillian Spanish Russian Polish Irish Gaelic Hawaiian Created small databases of information and tutored other customer service agents in the use of conversational etiquette. Telephone and text customer service is often affected by the service agent's capability to effectively begin a conversation with the customer by use of greetings appropriate to the customer's locality. This fosters an immediate link between the agent and the customer, relaxing  both parties and insuring that the rest of the conversation moves smoothly during the rest of the call, regardless of  distance, language, and nationality. The databases included customary greetings, conversational questions and answers, and proper farewells. If translators are needed, sentences indicating that translators will be transferred onto the line were also included. Willingness to bend a little for the customer goes a long way in creating a customer-friendly atmosphere that resonates with residents and corporations across the country and around the world.
Computer Friendly
I have worked with computers since their inception. From the grand old IBM 386 and the continually used AS400 to Macs and personal computers, I've probably worked with them all. I am also able to install software, perform routine maintenance, and can open a computer and replace hardware / memory / boards! Here's a condensed list of  some of the platforms and software that I've worked on:   MS Windows, (WinXP, Win2K), MS Office Suite (Word, Excel, Access), Email Clients (MS Outlook, Lotus Notes), Standard Business Applications (WinFax, Acrobat). Telephone, Messaging Systems, PBX/KSU telephone systems (NEC, Toshiba/Nortel/AT&T), Trouble Ticket and CS Tracking software (SAGE, Oracle, Adobe Acrobat), Unified Messaging Systems (KeyVoice AVT, ACD/IVR Apropos, DAX), Autodialers (TeamMax, TeleMessanger), ASAP, SAP, ERP, MRP, Warehouse Management Software (SAGE. Enterprise), AS400, DOS, HTML, Cisco IOS.
Versatility
During my career I've worn many hats: Switchboard Operator, Electrologist, Pet Store Clerk, Vintage Clothing Sales, Fast Food Chain worker, Movie Theater Counter person, Librarian, Receptionist, Stock person, Machine Operator, Writer, Pond Consultant, Educational Children's Toys Salesperson, Emergency Medical Dispatcher, Repair Dispatcher, Account Representative, Order Taker, Data Entry Clerk, Technical Analyst, Picker, Packer, Shipper, Customer Service Agent, and the list goes on. I do not turn down a challenge, especially when I have some of the qualities needed for a position. I learn quickly, adapt quickly, and most often achieve excellence in everything that I do. Versatility is a leading edge for any company. I share it willingly.
Organization
All companies need someone to oversee their data storage and filing needs. Utilizing my training as a librarian at Oxford University Press, I can get any company back on its feet - even if the storage is buried in a wall of computer chaos. Months worth of backed-up scanning is no problem, and while processing data, all files will be at your call at a moment's notice - because every file will be in its place! I performed this feat of "magic" for two companies, most recently: Insurance Auto Auctions and National Best Security. See my portfolio picture of me and my team (above, top left)  in the file room at IAAI!
Team Player
The experience of working with a team is extremely rewarding to me. From the first moments of meeting your team members, to the first success, to the use of everyday motivation and humor, friendships made, and finally the feeling of family: each and every moment is key. Working with a team is not unlike Customer Service: each member has a voice, and taking the time to listen to concerns, empathize, and motivate are all part of it. I have had the opportunity to work with many teams during my career, and each and every one of them is near and dear to my heart. Being part of a team is both exciting and challenging, and I look forward to meeting my next family!
Customer Service
Over 20 years in Customer Service with an emphasis in technical and computer help, as well as medical, construction, and maintenance. No matter where your customer is -- international, national, or local, and no matter what the issue is -- connectivity, a plumbing leak, or problems using equipment, no concern is too big or too small. Customer empathy, along with a patient ear and a subtle guiding technique fit the bill every time. There is nothing like the satisfaction of meeting a customer face-to-face after what seemed to be a monumental problem has been carefully handled by such an experienced Customer Service Representative; and finally getting to shake their hand.

Interest

Currently Volunteering for Have a Heart Children's Cancer Fund

See here: http://www.haveaheartcharity.org/

Proud volunteer of Distributed Proofreaders, part of Project Gutenberg

See here:  http://www.pgdp.net/c/

and here: http://www.gutenberg.org/

Member of MSR  (Medieval Scenarios and Recreations)who put on the Medieval Festival at Sands Point Preserve, Sands Point, NY. Medieval re-enacting, specialties: cooking and Celtic fashion

See here: http://www.kingdomofacre.org/

Violinist: Elementary Suzuki Method Teaching all the way up to grade 6 NYSSMA. Honored for Excellence on a Musical Instrument, Oceanside Senior High

Guitarist: Studied Jazz Guitar under Joe Carbone and Peter Rogine, Five Towns College

My Photos

Places I've Worked

Work History

May 2012Present

Temporary

Randstad Staffing

Legal / Clerical / Title Clerk Temporary

Highly Diversified Long and Short Term positions with a wide variety of companies, both public and private, requiring first-rate computer capabilities, organizational skills, and legal experience.

Selected for Legal Clerk at Provest Legal Services, Central Islip Court Building, NY due to understanding of legal terms, computer experience (with multiple platforms and numerous web-based software applications), proofreading expertise, dispatching, and customer service experience.

Skip-traced, documented, and created subpoenas for service, dispatched servers based upon locality.

After one week training was working independently; often asked for advice by lawyers to correct and confirm that their paperwork was ready for filing.

Placed as Long-Term Sage to Enterprise Data Entry Clerk at Fred Lowe Rubber and Gasket, Inc.,  Yaphank, NY due to high degree of capability in learning new software.

Fully trained in the use of Sage and Enterprise Software packages, given full control of company database, contacts, stock, and pricing for adjustment to new system.

Successfully transitioned all company information to new database software within one month.

Won key Long Term Position at Insurance Auto Auctions, Medford, NY due to previous accounting experience.

Given full access to over 100,000 Title files, and Implemented New System of Filing and Sorting in order to Accelerated generation of Sale Files for upcoming auctions.

Given Supervisory Control over 5 temporaries in order to facilitate processing of incoming titles.

Promoted to Top Title File Clerk, with complete control of all Insurance Claims, Title, and Problem case files..

Jan 2010Present

Temporary

Adecco

Administrative / Customer Service / Dispatcher Temporary

Long Term positions with Fortune 500 Companies that require intelligent, computer savvy, diverse employees to be able to fulfill key positions in their companies at a moment's notice.

Metro Door/ Cintas           Facilities Maintenance Dispatcher                Jan 2012 - May 2012

  • Stepped in to replace lead dispatcher for two top clients, Home Depot and Target
  • Began dispatching during first day, oversaw entire ticket system for both companies within a week.
  • Dispatched up to 250 jobs on a daily basis
  • Trained New Dispatch Supervisor on key accounts

Administrative / File Clerk / Receptionist / Switchboard Operator

2010 - 2012

Various positions for numerous companies, short term (one week to one month), including Exxon, Merrill Lynch, Shane Sportswear, Berman Associates, and many others.

May 2013Oct 2013

Temporary

ProSearch Inc.

Copart Auto Auctions, Inc.

Customer Service / Title Support / Temporaries Supervisor

  • Recruited by ProSearch for specific experience related to the automotive auction / title field.
  • Previously honed skills such as title examination, 902A applications, the process of picking up, auctioning, and delivering vehicles were sought out and applied directly to this new position.
  • Once again called upon to lead and train additional temporary personnel in the use of the proprietary computer system,  the auction process, and D.M.V. paperwork.
  • Face-to-face Counter Customer Service including accepting payments via cash, credit, certified checks and money orders
  • Filing and Pulling Titles
20082010

Account Representative / Dispatcher

NBS (National Best Security Group)
  • Handled incoming/outbound communications from customers, service contractors, facilities service personnel, and sales staff via telephone, email, and e-commerce websites, in a busy customer service environment.
  • Answered client requests for information on company services, quote requests, and resolution of client complaints and service issues.
  • Entered and created new work orders as required on Adobe-based proprietary software system.
  • Scheduled and dispatched repair, maintenance and security contractors on both preventative maintenance and emergency service/ repair requests to major department store chains. Negotiated labor and material rates with all service contractors. Developed new service provider contacts through online research and cold calling.
  • Responsible for collecting and processing information needed by the accounting department for billing, including hours worked, materials charges, Certificates of Insurance, tax documentation, and government permits for construction.
20072008

Picker/Packer/Lister/Shipper

Craven Books - Amazon Fulfillment Warehouse
  • Hired as book picker.
  • Trained as Book Lister for Internet Retail Dept. Listed books by title, author, and quality. Compared and created competitive pricing for Internet Retail on Amazon.com, Abe Books, and other fulfillment warehouses.
  • Promoted to Book Shipper. Packaged, tracked, and created shipping labels for books being send out via USPS, UPS, and FedEx. Kept records of all transactions. Worked closely with Customer Service to assure customers received books as ordered, in a timely fashion. Also packed special orders for schools and libraries.
  • Entered client and call inquiry information into PC network database for tracking & follow-up.
  • Assisted in restock and listing of specialized college books, medical texts, and training manuals.
20042007

Customer Service Representative

ACS (Advanced Care Services)
  • Handled customer service communications as well as post-sale and service follow-up contact via telephone, e-mail and Internet. Provided accurate product descriptions, including available styles, sizes and quantities on hand.
  • Answered technical inquires as to the safe, proper and effective use of company products.
  • Supplied quotations and entered orders for equipment, parts, and repair/refurbishing services.
  • Assisted clients in applying for credit terms. Processed return authorizations, credit/refund requests, and followed up to completion.
  • Helped clients in the navigation and use of company and 3M websites.
19992004

Call Center Representative / Global Network Operations Center

Globix Comunications
  • Responsible for incoming communications via telephone, e-mail, company website and chat.
  • Accepted client requests for level 1 technical (network or systems) service, company services information, and resolution of client problems and concerns.
  • Diagnosed and escalated network connectivity and email problems to appropriate departments using Cisco IOS.
  • Entered client and call inquiry information into Oracle-based trouble ticket system (Remedy). Tracked tickets from start to resolution.
  • Followed up on tickets that were flagged for timed resolution, met with staff to insure proper handling of critical issues.
19931999

Warehouse Stockperson/Machine Operator/Administrative Assistant/Customer Service Rep

NBTY, Inc. Nature's Bounty Vitamins
  • Started as Stock person for NBTY brand vitamins.
  • Promoted to House Brands Stock person after ½; year.
  • Promoted to Machine Operator, Encapsulation Dept. after 2 years.
  • Promoted to Nutrition Information Dept., Assistant to The Nutritionist·    Responsible for providing customer service communications via telephone, e-mail and company websites from both clients and corporate sales staff. Provided Clients with ingredient sources, source certification, and nutritional data pertaining to company health supplement products.Researched medical abstracts and studies via SUNY Stonybrook online medical library database. Organized and compiled for presentation by Nutritionist to government panels in Washington, DC.Obtained Hotel, Airline, and booking reservations for The Nutritionist.    Maintained client accounts on PC based account management system.Provided client complaint resolution through credits, RMA, and replacements.

Education

Jan 1982Jun 1984

Five Towns

References

Rose Fox

Please contact only with my approval.

William Durkin

Personal cellphone - please contact only with my approval.

Michael Swift

Personal cellphone; please contact only with my approval.

Marissa Sclafani

Please contact via email.