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Specialty Statement

Sales and operational leadership, forecasting and budgeting, contract management, conversion increases, data mining, appropriate scalable hiring with minimized turnover, employee retention, strong negotiation skills, excellent communication to 'C' Level executives, understanding of regulatory environments, vendor relationship building, IT incident management and consultative experience.

Work experience

Jul 2014Present


Words of Wisdom, LLC (a Career Education Corporation company)
  • Analyzing large and complex amounts of data employing formulas, queries, and filters aimed at determining optimal shipment criteria and evaluation of vendor performance to include timeliness of shipments, carrier service level utilization, and verification of data integrity.
  • Weekly/monthly/quarterly forecast reporting across schools, materials, categories, vendors etc,
  • Validate and enhance current process and capabilities and providing recommendations to management aimed at improving data accuracy, reducing lead times, and reduction of shipping costs while providing superior customer service
  • Combining data into usable reports, analyzing content and making recommendations based on evaluation
  • Designing and managing processes to monitor various progresses and maximize performance. Developing, maintaining and updating standard operating procedures and workflows
  • Acting as liaison and communicating extensively between vendor, universities and  various departments within CEC to ensure an adequate and accurate exchange of information in a timely fashion
  • Developing and implementing new systems and solutions to improve shipping operations.  Reviewing, revising and improving new applications utilized on a recurring basis.
  • Comparing, extracting, importing/exporting, and manipulating data.
  • Overseeing day to day shipping information and maintaining daily records of shipping history.
  • Reviewing, approving/disputing, and logging carrier invoicing and performing monthly accruals and many other accounting files.
  • Working directly with vendors to resolve any conflicts and negotiating new pricing.
  • Data mining to provide cost saving options for the school via self-pub books
  • Computing monthly accrued expenses and revenue to bill campuses.
  • Computing month end expenses for accounting department, based on services utilized by campuses from various vendors.
Feb 2012Jul 2014

Help Desk Technician


Resolving conflict and escalated calls Assist individuals with PC, campus, 3rd party sites, browsers and other troubleshooting needs Respond to incoming calls, chats, voicemails, emails, and tickets by accurately identifying, prioritizing and logging all service requests Identify trends aimed at streamlining processes and providing improved customer/vendor service Identified innovative ideas to improve the student experience with a focus on student retention. Created/updated Knowledge and training documentation Coordinated implementation of documents into department training plan Support over 35, 000 students and faculty using multiple types of systems to provide quality service including: CVue, Service Now, vendor shipment system, department databases, workflow sites, Outlook, Bolletta, etc.

Feb 2009Feb 2012

Senior Admissions Advisor


Trained new team members; held accountable for new members meeting their entire matrix per company policies Guided and supported the sub team with all other needs including second voice calls to help enroll students; supervised all aspects of admissions to ensure tasks are accomplished in a timely manner Assisted director and site managers with reports, projects and challenges on hand

Apr 2007Feb 2009

Admissions Advisor


Built rapport with students, demonstrated capability, gained commitment and inspired to graduate on time Thoroughly explained the University's programs, tuition/fee schedules and other college policies; guided students in completing their financial aid documents Maintained and exceeded a goal-oriented work environment and prioritize needs accordingly. Consistently achieved and exceeded expected goals and objectives including enrollments, starts, conversion rate, show rate, schedule/queue adherence, script adherence, compliance, the CEC standards and product/program knowledge

Jul 2006Dec 2006

Assistant Store Manager

iFloor, Bensenville, IL: Assistant Store Manager Used business judgment to ensure customer satisfaction while maintaining corporate regulations Prepared data, reports and summaries to maintain accurate and detailed records as needed. B2B
Aug 2004Apr 2006


Verizon Wireless

Held accountable for increasing store revenue and decreasing expenses while maintaining inventory Implemented store-based sales presentations and demonstrated selling merchandise. B2B Sales Coached all employees; managed one part-time and two full-time employees Creating and maintaining relationships with the Vendors to impact the business Implemented training and certification program on new products within the store and district

Nov 2003Jul 2004

Store Manager

Nextel Communications

Hired as youngest member of the management team, responsible for the upbringing of a new location Expanded the sales team and increased revenue to a high volume store, B2B sales Marketed mostly to small businesses and government employees while attracting individual customers Creating and maintaining relationships with the Vendors to impact the business Implemented training and certification program on new products within the store and district

Jun 2002Oct 2003

Sales Manager

Grand Living

Placed sale orders including ordering stock, scheduling shipping, overlooking weekly timesheet reports Updated the planogram once every two weeks Successfully achieved and exceeding monthly goals for myself and my store Creating and maintaining relationships with the Vendors Software and Databases Microsoft Office(advanced skills in Excel and Access), Microsoft Visio, SQL, Lavineer, Visual Basic, Citrix, Service Now, EPower House..




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