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Avinesh Chand

  • Fiji, Suva
  • 9288673

Technical Lead/Senior IT Engineer at CT4

Personal Profile

A driving force for corporate and technical transformations

An ambitious, self motivated individual who has the necessary IT skills, personal attributes and managerial experience required for a successful career at the highest levels. Boasting a strong academic background and a proven track record of bringing value to a Business, as well as possessing valuable customer facing skills and an agile technical mind that is able to come up with innovative technological & managerial solutions to seemingly intractable problems. Right now I'm keen to find a suitable position within an ambitious company that is renowned for hiring exceptional people and for giving them unparalleled opportunities to build their careers and capabilities.

Work History

Oct 2013Jan 2016

Technical Lead/Senior IT Engineer


Responsible for effectively balancing the businesses needs with its IT capability; constantly reviewing processes and identifying way to improve efficiency & service, and proactively managing all areas of Technology within the company. 

As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical talent to help our largest customers navigate the operational challenges of cloud computing. Working one-on-one with our top-tier customers, supporting both the software development lifecycle for cloud services and management of active services. In this role I was one of the technical advisor's and customer liaison for some of the biggest/coolest companies around doing awesome things. 

As a Cloud Technical Lead & Senior IT Engineer, I was the primary technical point of contact for few customers helping to plan, debug, and oversee ongoing operations of business critical applications. Had to  work hand-in-hand with senior executives on opportunities to improve our customers’ IT landscape. I had to work across customer organizations to ensure customers’ applications are well designed and scale to the needs of the world’s largest events e.g., clubware, zuuse. 

  • Effectively planning and executing all IT related projects. 
  • Ensuring all IT systems, infrastructures, server, networks and securities are running to an efficient level.
  • Delegating work to and supervising the activities of junior IT staff.
  • Recommending and implementing technological improvements and efficiencies.
  • Conduct in-depth technical analysis of all systems, including the governance framework, architecture, and disaster recovery and business continuity; delivered gap analysis and recommendations, attaining 99% up time.
  • Install, support, and project manage, provide Tiers 2, and 3 end user support for  corporate users. Install, configure, and troubleshoot secure LAN’s, WAN’s, & Intranets. Consistently managed numerous simultaneous technical projects / lead engineer for many client-related store openings, installs & upgrades. Provide networking solutions that both accommodate special needs on time and within budget.
  • Engage with Director and executives to understand business needs
  • Assist in Design/Architecture of  cloud solution
  • Help Enterprises define IT and business processes that work well with cloud deployments
  • Work hands-on with customer engineering teams to develop, migrate, and debug application issues
  • Troubleshoot technical issues and drive issue escalation with team members when required
  • Leverage knowledge of your customers’ environments to assist support engineers and service teams in better serving your customers
  • Complete analysis and present periodic reviews of operational performance to customer leadership
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Make recommendations on how new Cloud offerings fit in the company architecture
  • Participate in customer requested meetings (onsite or via phone)
  • Know and use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • Work with some of the leading technologists around the world
Sep 2011Oct 2013

Team Leader/Senior IT Engineer

Greymouse Investments
  • Each day check the Helpdesk packages (ticketing systems) for each clients
  • With the intention of checking the status of the tasks and action to be taken if needed.
  1. Check each team member queue to make sure he / she is not overloaded
  2. Check the last lot of tickets created to make sure anything that came in during the night is correctly allocated for actioning during the day
  • Be aware of any ticket that is taking too long to be resolved and if needed escalate to the appropriate senior
  • Do a quality check on randomly selected tickets to make sure they are logged correctly.
  • Advise a team member to investigate the ROOT cause of the issue for frequent incidents 
  • Check to make sure the tickets are logged correctly
    1. Correct type of ticket (ie user raised, or proactive call)
    2. Correct priority
    3. Correct status (ie pending or work in progress)
  • Keep note of how many ticket each team member is resolving or working on each day.
  • Create a reporting system to be able to quickly identify the level of issues raised and the skills needed to resolve the issues.
  • Assist the team members in achieving their qualifications.
  • Organise monthly training to constantly improve the overall knowledge within the team
  • Identify the ‘smart’ team members and push them to excel.
  • Identify the team members with weaknesses and assist them to excel.
  • Each day supervise the team members to make sure the processes are correctly followed. Do not do the tasks, BUT supervise and coach each team member so that the service is delivered all the time in the same way.
  • Make sure that all processes are updated each time a change is made to a client.
  • Make sure the sharepoint portal is kept current and updated with the relevant information on each client.
  • Sit with each team member when a call comes in, or an email is processed and supervise that at any point in time the person doing the job is 100% accurate.
  • Listen to recorded conversation to see where and how the phone call can be improved.
  • Responsible to approve leave, in accordance of having enough staff working during those days.
  • Responsible to deliver the customer service across the board to all the current clients. The IT team must have the knowledge and the qualification to be able to assist the clients.
  • Responsible to recommend training material to the team members.
  • Responsible to organise training in accordance with COO.
  • Responsible to keep the IT area tidy at all times by getting each member to follow a system that will allow for the office to be kept clean and tidy.
  • Escalations of incidents to the Account manager and/or COO when needed.
  • Be part of the recruitment process with HR and COO to identify new candidates to suit the role.
  • Prepare the job description for EACH role in the  team, based on the qualification and skills required.
  • Be flexible with the working hours to cater for extra training given and received.
  • Well adverse in English (writing and comprehension)
  • Fill in the annual performance review for each of the IT  staff
  • Attend the weekly meeting with COO.
  • Write one page a week for the Marketing department to be published as a ‘blog’ on our site + assist directors in populating the GIG site on the website.
  • Delivering the service at the Speed of Google in accordance with all the various client’s processes.
  • Communicate with HR to organise a recognition document for the BEST performer in the team for the month.
Dec 2010Aug 2011

Senior IT Engineer

Greymouse Investments
  • Installing, Configuring and Supporting Virtual Environment for ESXi 4.0, 4.1 5.0, and 5.1 also citrix xen server 6.1
  • Liaising with Microsoft / Symantec / Trend Micro /GFI / Veeam /Spam Titan /PHD Virtual backup /Citrix /Manage Engine /Kaspersky/ CA and other third-party vendor for software and next level escalation.
  • Support internal and external clients support for total IT managed services support
  • Responsible for monitoring and support various types of Windows Based Servers (Win 2000 / 2003 / 2008 / 2011 / 2012 Server)
  • Responsible for monitoring and support of Citrix and Vmware virtualization platforms
  • Documentation, Site Discovery reporting/Network Auditing and proactive maintenance of servers.
  • Efficient in maintaining Microsoft Exchange 2007, 2010 and 2013, also have basic knowledge of Exchange 2003
  • Efficient knowledge with pfsense firewall
  • Migrating clients to Cloud Infrastructure
  • Installing and configuring virtual center for Vmware and Xen Centre for Citrix
  • Installing and Troubleshooting various Windows, Citrix, VMware based and Corporate Network Applications
  • Remote Client / Server Technical Support (Citrix, Remote Desktop, Team viewer , Kesaya, VNC, Cross Loop and Logmein)
  • Data Backup Solutions and Support (Automate Scripting, Symantec Backup Exec, VERITAS Backup Exec, Win NT Backup, Windows backup, Veeam backup, PHD backup, Jungle Disk backup, Backup Assist, Arc serve and Shadow Protect)
Nov 2009Nov 2010

IT Engineer

Greymouse Investments
  • Installing and Troubleshooting various Windows based and Corporate Network Applications
  • Remote Client / Server Technical Support (Citrix, Remote Desktop / Easy-PC-Gate and Logmein)
  • Data Backup Solutions and Support (Automate Scripting, Symantec Backup Exec, VERITAS Backup Exec and Win NT Backup)
  • Liaising with Microsoft / Symantec / Trend Micro and other third-party vendor for software and next level escalation.
  • Support internal and external clients support for total IT managed services support
  • Responsible for monitoring and support various types of Windows Based Servers (Win SBS 2003 / 2008, Win Standard 2003 / 2008 server and Win 2000 Server)
  • Documentation, Site reporting and proactive maintenance of servers.
Apr 2009Oct 2009

IT Assistant 

Greymouse Investment
  • Responsible for diagnosing & resolving hardware, software & end users problems.
  • Acting as the first point of contact for all IT & technical queries.
  • Developing the infrastructure and systems to meet the companies needs.
  • Working within a TCP/IP network environment, including DHCP, DNS and ethernet .
  • Involved in the rollout of software updates and patches.
  • Investigate specialist and complex IT support issues.
  • Communicating with third party technical specialists.
  • Configuring and managing backup & restore procedures.
  • Maintaining a wide range of computer hardware and software programmes.
  • Identifying & reporting on the budgetary implications of IT projects and upgrades.
  • Provide secondary support for LAN administration.
  • Responsible for allocating work to junior staff and induction training for new staff.
  • Deploying new hardware, server backups & evaluating new software & security risks.
  • In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows & Microsoft Office Products. 


May 2016May 2016

Tintri Certified Systems Engineer (TCSE) 1535

May 2016May 2016

Tintri Certified Sales Professional (TCSP) 1104

May 2013Jun 2013

Microsoft® Certified Solutions Expert - Server Infrastructure 2012

  • Designing and Implementing a Server Infrastructure
  • Implementing an Advanced Server Infrastructure
May 2013May 2013

Microsoft® Certified Solutions Associate - Windows Server 2012

  • Upgrading Your Skills to MCSA Windows Server 2012
Mar 2013Apr 2013

Microsoft® Certified IT Professional - Enterprise Messaging Administrator on Exchange 2010

  • TS: Microsoft Exchange Server 2010, Configuring
  • PRO: Designing and Deploying Messaging Solutions with Microsoft Exchange
    Server 2010
Aug 2012Oct 2012

Microsoft® Certified Solutions Expert - Enterprise Administrator on Windows Server2008

  • TS: Windows Server 2008 Applications Infrastructure, Configuring
  • Pro: Windows Server 2008, Enterprise Administrator
Jul 2012Jul 2012

Citrix Certified Administrator 

  • Citrix Certified Administrator for Citrix XenApp 6
Dec 2010Apr 2012

Microsoft® Certified Solutions Associate - Server Administrator on Windows Server2008

  • Windows Server 2008 Active Directory, Configuring
  • Windows Server 2008 Network Infrastructure, Configuring
  • Pro: Windows Server 2008, Server Administrator
Nov 2011Dec 2011

Microsoft® Certified Technology Specialist

  • TS: Windows 7, Configuring
Apr 2011Apr 2011

Microsoft Certified Professional (MCP)

  • Installing, Configuring, and Administering Microsoft Windows XP Professional
Jan 2008Mar 2009

Diploma in Hardware Networking


Project History 

Projects Handled at Greymouse Investments Limited

  • Assisted in project design and Implement Windows SBS Server 2003 for DNS/ DHCP/ WINS / Symantec Endpoint 11 and deploy to 5 Clients. Implement Automatic NT Backup for Daily scheduled on External Drive and Configure Permission for Shared Public Folders and configure Login scripts for auto mapping drives during logon. Configure network printer access at Shirley Tottle Real State. (
  • Assisted in Project Plan and Migrate MYOB v16 and ADLForm application from local to centralized storage access for appropriate users for Shirley Tottle Real State. (
  • Assisted in Greymouse project- Swing server migrations with system upgrades and designing and implementing capacity planning
  • Assisted in project design and Implement Server Migration from Windows SBS 2003 to Windows 2008 SBS Server – Migrate FSMO roles, Exchange server and Mailbox, Shared Data, DNS, DHCP, RRAS, Intranet site (RWW) and WINS. Migrate SQL server Database with custom applications. (
  • Design Project Plan and Implement Exchange 2003 server for single domain relay for Shirley Tottle Real State. (
  • Implement Blackberry Enterprise server express edition for 5 users (
  • Team Member project for disaster recovery for 2003 SBS server and data restore.(
  • Design Project Plan and Implement Server Migration from Windows SBS 2003 to Windows 2008 SBS Server – Migrate FSMO roles, Exchange server and Mailbox, Shared Data, DNS, DHCP, RRAS, Intranet site (RWW) and WINS. Migrate SQL server Database with custom applications.
  • Fully Virtualize existing physical 2003 SBS server domain controller. Migrate server to an existing VMware server environment. ( )
  • Design and implement New SBS 2008 server Install and configure service Active Directory, DHCP, DNS and WINS, File sharing server. (
  • Project team member responsible for deploying windows 2008 Small Business Server domain controller. Exchange 2007 with GFI email filtering for inbound and outbound emails. Server deployed on a virtual environment with virtual host running ESXi 4.1. Symantec Endpoint Protection 2010 for Antivirus protection and Symantec Backup Exec 2010 for data Backup. ( )
  • Implement 64bit hardware for virtualization of all business critical servers for one of Greymouse first clients in Fiji. Virtualization of SBS 2003 server, 2003 standard edition file server and ISA server running on platform 2003 standard edition server. ( )
  • Project design and project leader in deploying new 2008 server environment domain controller in Greymouse Brisbane Office. Exchange 2010 server with CA antivirus solution email protection. 2008 standard edition server for terminal services for Greymouse staff access. Windows Server backup solution for data backup solution. ( )
  • Team member in designing and deploying cloud based solution for Pet Resort Brisbane. Virtualization of existing SBS 2003 server and configuration of VPN tunnel between Greymouse office and Pet resort server for cloud Based Computing. ( )


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