Avinash Tiwari

Avinash Tiwari

Guest Service Associate

Objective

To gain quality work experience in Food & Beverage Department, where I can be a part of the success of a dynamic and innovative organisation.

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Work History

Work History
Jul 2015 - Present

Waiter

Flora Al Barsha, Dubai
  • Performing Food & Beverage Operations including Greeting, Seating, Taking Order, Billing, Clearing & Expeditor.
  • Responsible for Set-up of Restaurant & Buffet.
  • Assisting Room Service & Mini Bar Team when required.
  • Handling Guest, escorting them and explaining about the products and services we offer.
  • Handling Station and guiding new associates.
  • Interacting with Guest and gathering feedback and helping supervisor to make action plan.
  • Ensuring complete guest satisfaction by exceeding guest expectations.
Dec 2014 - May 2015

Waiter

Ramada- Navi Mumbai
  • Worked in all F&B Outlets which includes Restaurant, Room service, Bar & Banquets.
  • Performing food & beverage operations including taking order, serving, clearing and billing.
  • Setting Up Restaurant, Board Rooms, Banquets & Bar for Operations.
  • Assisting in Billing & Cashing up.
Jun 2013 - May 2014

Waiter

St Laurn – Shirdi Country Inns Pvt. Ltd- Pune, INDIA
  • Worked in the capacity of F&B Trainee Steward and got exposure to the entire operations of various F&B Outlets which includes Restaurants, Room Service , Banquets and Bar.
Dec 2011 - Nov 2012

Hotel am Kurpark - Bad Hersfeld, GERMANY

Food & Beverage Management Trainee
  • Got trained in various Food Preparation Sections in Compliance with policies and procedures.
  • Learned to maintain high standards in Food Handling & Hygiene Practices.
  • Got Trained in Salesmanship techniques to promote & Sale F&B Products.
  • Learned different ways of Buffet Set Up including maintaining different variety of fresh and appealing Food products
  • Participated in several Trainings like Coffee, Beer, Wines and Cocktails.
  • Successfully completed Basic Conversational Course in German Language of 30 Hours
Oct 2010 - Mar 2011

F&B Service/F&B Production/Front Office/House-keeping-Mumbai

InterContinental The Lalit ( Industrial Training)
  • Pick-up man & runner for fine dining Restaurant & Bar
  • Trained on Guest Floors, Public Area & Laundry.
  • Trained in Continental Kicten & Garde Manger
  • Assisting in Check-In & Check-Out Process, Handling luggage of Guest & Maintaining Documentation.
Oct 2009 - Jan 2010

In Room Dining/ Banquet

ITC Hotel- THE MARATHA (Industrial Training)-Mumbai
  • Assisting in Delivering Room Service Orders.
  • Assisting in Banquet Set-up.
  • Leading Casual staff for smooth operation of Banquet.

Education

Education
2009 - 2013

B.Sc in Hotel Management & Tourism

IIHM, Vasai  INDIA

Successfully completed my 3 Years of  BSC degree in Hospitality Management  from Indian Institute of Hospitality Management Mumbai

2007 - 2009

Higher Secondary Education   

New English Junior Collage, Maharashtra Board

Successfully completed Higher Secondary Education from New English Junior Collage, Maharashtra Board

2008 - 2009

Secondary Education

MBBH School, Mumbai

Successfully completed Secondary Education from MBBH School, Mumbai in the year 2007

Skills

Skills

Restaurant & Bar Inventory

Done inventory and prepare stock service areas with supplies such as coffee, food, beverages, tableware and linens.

Worked on POS like MICROS & IDS & Pro-Logic (Two Shades)

Doing billing, splitting bill, taking room service orders, merging bills, reserving tables etc., preparing checks that itemize and total meal costs and sales taxes, in fast and effective manner

Food & Beverage Service Skills & Knowledge

Served food and beverages to patrons; serve specialty dishes at tables as required, explain how various menu items are prepared, bring wine selections to tables with appropriate glasses and pour the wines for customers, explaining about wine and food pairing, preparing cocktails and mock-tails.

Personal Profile

Declaration