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Customer Service and Operations Professional, with 5+ years experience.

  • Effective Learning
  • Problem Solving
  • Analytical Modeling
  • Excellent Communication Skills
  • MS Office Proficient

Work experience

Jul 2014Present

Support Specialist


Created relationships with Lawyers, Administrators, and Paralegals. Assisted them  with copying and scanning documents. Made hand deliveries on their behalf. Took inventory of current supply levels, then proceeded to order appropriate amounts for the office.Scheduled and set-up conference rooms as needed. Recognized as Assistant Manager by manager, co-workers and firm staff. Worked with the team to complete time sensitive requests through the process of receiving, processing, and delivering.


  • Re-organized the Copy Center, to easily identify product locations.
  • Trained new hires for other Firms
  • Developed process improvement solutions for daily routines


Feb 2012Jul 2014

Barista Trainer


Created service relationships with recurring customers. Prepared handcrafted beverages to the customers request and satisfaction. Suggested products and coffees. Set-up and maintained promotional display, and informed Partners of promotions. Identified and stocked weekly truck shipments. Trusted by supervisors to fill in while they were out. Continuously participate in Starbucks Volunteers.


  • Starbucks Mug Award, for hard work and dedication
  • Trained new and veteran partners how to make new and original drinks properly.
  • Participated in Quality initiatives to improve cycle times
  • Received a promotion after a year of employment to Barista Trainer


Sep 2009Jan 2010

Graphic Design

Baker College Of Allen Park



Mac iOS

Microsoft Office