Autumn M. Hobgood

1024 Crestmont Way Greenville, SC 29615 

Summary

Customer Service and Operations Professional, with 5+ years experience.

  • Effective Learning
  • Problem Solving
  • Analytical Modeling
  • Excellent Communication Skills
  • MS Office Proficient

Work History

Work History
Jul 2014 - Present

Support Specialist

DTI - DOCUMENT TECHNOLOGIES INC

Created relationships with Lawyers, Administrators, and Paralegals. Assisted them  with copying and scanning documents. Made hand deliveries on their behalf. Took inventory of current supply levels, then proceeded to order appropriate amounts for the office.Scheduled and set-up conference rooms as needed. Recognized as Assistant Manager by manager, co-workers and firm staff. Worked with the team to complete time sensitive requests through the process of receiving, processing, and delivering.

Accomplishments

  • Re-organized the Copy Center, to easily identify product locations.
  • Trained new hires for other Firms
  • Developed process improvement solutions for daily routines

 

Feb 2012 - Jul 2014

Barista Trainer

Starbucks

Created service relationships with recurring customers. Prepared handcrafted beverages to the customers request and satisfaction. Suggested products and coffees. Set-up and maintained promotional display, and informed Partners of promotions. Identified and stocked weekly truck shipments. Trusted by supervisors to fill in while they were out. Continuously participate in Starbucks Volunteers.

Accomplishments

  • Starbucks Mug Award, for hard work and dedication
  • Trained new and veteran partners how to make new and original drinks properly.
  • Participated in Quality initiatives to improve cycle times
  • Received a promotion after a year of employment to Barista Trainer

Education

Education
Sep 2009 - Jan 2010

Graphic Design

Baker College Of Allen Park

Skills

Skills

HTML

Mac iOS

Microsoft Office