Bibhash Auttri

Work History

Work History
Sep 2009 - Present

Zonal CSD Head

Bharti Airtel Limited

¨Instrumental in managing overall Zonal operations, studying the elements in business promotion plan while considering consumer preference to drive business volumes; in recognition of professional excellence, bestowed with the Certificate of Excellence in 2009-2010 and 2010-2011.

¨Handling wide array of Zonal operational activities like handling a team of 4 team members, 3 agencies and 54 channel partners, organizing marketing activities, monitoring service delivery department, retention department and collection department; conceptualizing various strategies to achieve business goals aimed towards the growth in business volumes category-wise as well as profitability while analyzing the competitor’s strategies.

¨Competently maintaining highest standards of customer service giving preference to customer satisfaction & promptly resolving their problems and concerns for referral & repeat business; proficient in handling products & services of the company to the customer profile.

¨Successfully managing overall zonal operations while ensuring adherence to DOT and TRAI norms; leading efforts across growth in revenue, marketing of telecom prepaid and postpaid products, business development and client relationship management.

¨Proficiently optimizing the quality of service while implementing effective anti-fraud & documentation policies. This entails recommending the deviations as per policy while reviewing the process and policies with respect to delinquency/ losses/ fraud.

¨Strategically planning and implementing various strategies for cross selling of Telecom and VAS products to new and existing customers to ensure revenue generation and profitability; responsible for achieving the overall targeted AOP for financial year.

¨Executing zonal audit plans in accordance with responsibility assigned and performed initial and follow-up audits in accordance withdetailed audit program

¨Leading efforts across handling escalations, reducing customer attrition & retaining old customers, ameliorating customer satisfaction levels by identifying customer needs and providing them best solutions in terms of products; also ensuring to provide best services to them by achieving delivery and quality norms.

¨Leading, training & monitoring the performance of team members to ensure efficiency in service operations and meeting of individual & group targets; in recognition of effective team management, bestowed with the People Manager Award in 2010-2011

Nov 2007 - Sep 2009

Head – Postpaid Retention

Bharti Airtel Limited

¨Instrumental in managing overall CLM of Postpaid Customer Base, studying the elements in business promotion plan while considering consumer preference to drive business volumes; in recognition of professional excellence, bestowed with the Certificate of Excellence in 2009-2010.

¨Handling wide array of Retention activities like handling a team of 4 team members and 8 agencies, organizing marketing activities, conceptualizing various strategies to achieve business goals aimed towards the growth in business volumes category-wise as well as profitability while analyzing the competitor’s strategies.

¨Competently maintaining highest standards of customer service giving preference to customer satisfaction & promptly resolving their problems and concerns for referral & repeat business; proficient in handling products & services of the company to the customer profile.

¨Manage Corporate Relationships with B2B clients of the organization and act as the SPOC for the organization in all dealings with B2B Clients

Jan 2006 - Nov 2007

Assistant Manager

Reliance Mobile

¨Entrusted with the task of managing Reliance Call Center operations and New Town Launch, administering various issues and queries of customers and providing solutions for them.

¨Aptly managed and developed strategies for enlarging the core market base of the company based on market research data; led and monitored a team of 100+ members.

¨Spearheaded efforts across meeting the set targets; accountable for developing Business Plans & financial strategies.

¨Conducted detailed market research and feasibility study to analyze the latest market trends and track the competitor’s activities thereby providing valuable inputs to streamline the marketing and brand visibility strategies.

¨Organized promotional campaigns/technical presentations for new product development; focusing on brand establishment & market penetration.

¨Pivotal in providing excellent customer service like attending & resolving their general / specific queries; maintained liaison and healthy relations with the clients, internal departments and other related departments.

¨Adeptly reviewed activities for effective and inspirational leadership to team, efficiently conducting daily briefing on store performances, guiding and training team regarding company’s products.

Oct 2004 - Oct 2005

Sales Associate – (Business Consultant)

http://www.dell.com

¨Responsible for providing Sells and Support to customers of Dell.

¨Promote Dell Products and Increase Sells of Dell Products to Small and Medium Business in USA.

¨Work with the Marketing team regarding their promotional activities, market analysis and other policies and procedures.

¨Responsible for saving returns and customer retention for the team.

Education

Education

Skills

Skills

Customer Retention

Product Development

Market Research

Sales

Customer Service

Personal Details

Date of Birth:19th January, 1982

Marital Status:Married

Work Permit:India

Summary

¨Diligent & result oriented professional, offering over 8 years of hands on experience in Zonal Operations, Branch Administration, Business Development, Collection and Retention, Client Relationship Management and Team Management; currently spearheading as Zonal CS Head with Bharti Airtel Ltd.

¨Dexterity in assessing changing market environs with expertise in handing customer escalations and resolving queries in conformity with Telecom norms; ensuring periodical audits and compliances; managing human and financial resources towards the achievement of stated objectives, to plan and manage work programmes and trainings and to lead, motivate and provide effective guidance to a team of professional and support staff.

¨An insight into the domains of market research, rapidly identify business problems, formulate tactical plans, initiate change and implement effective business strategies in challenging environments to enhance revenue generation, market share expansion and profitability.

¨Demonstrated ability to manage human, financial and material resources towards the achievement of stated objectives, to plan and manage work programmes and trainings and to lead, motivate and provide effective guidance to a team of professional and support staff.

¨Multilingual with a proficiency in English, Hindi, Bengali & Assamese.

Core Competencies

² Zonal Operations ² Branch Administration² Collection and Retention ² Marketing ² Business Development²

² Channel Management²Team Management ²Client Relationship Management ² Liaison/Coordination²

Notable Accomplishments across the Career Path

¨In recognition of professional excellence, bestowed with the Service Champion Awards in 2009-2010; Certificate of Excellence in 2009-2010 and 2010-2011.

¨Six Sigma Green Belt Certification in 2008-2009

¨People Manager Award in 2010-2011

¨Highly commended and included in the Outstanding Talent Report in 2010-2011.

¨Member of the Prestigious Club 30 in Bharti Airtel Limited since 2010-2011.

Interest

I am a big fan of Photography, I love going on long drives which relaxes me after a hectic day at office and always carry my camera along. I spend my weekends usually buried in books, provided I am not playing with my 1 year old son or sharing some much needed quality time with my family.

Certifications

Certifications

Certificate of Excellence

Bharti Airtel Limited

People Manager Award

Bharti Airtel Limited

Club 30

Bharti Airtel Limited

Certificate of Excellence

Bharti Airtel Limited

Service Champion

Bharti Airtel Limited

Six Sigma Green Belt

Bharti Airtel Limited