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Aurora Ramirez

More than three years successful experience in customer service and support with recognized strengths in account maintenance and problem-solving.

Work experience

Jan 2014Present

Claim Analyst II

Bank of America

Spanish Claim Analyst, resolving customers concerns and questions. Filing claims for non-fraud and fraud on debit cards. In addition filing claims for ATM missing deposits or withdraws, for fraud and non-fraud. As well filing claims for ACH, for non-fraud or fraud. Ensuring claims are being filed under the banks policies and produces. Updating customer contact information and any questions they may have on the checking or savings accounts. Providing the best resolution for our customer and best customer service experience.

Nov 2012Oct 2013

Mortgage Customer Service Specialist

JP Morgan Chase & Co

 Taking payments daily for customer's mortgage payments. Working with escrow accounts and answering any questions the customers has with the loan. Opening work orders to fix issues on the accounts. Doing callbacks and motoring accounts to make sure payments apply correctly.

Jan 2012Nov 2012


Sophia's Kids Furniture

 Analyzing credit data and financial statements to determent the degree of risk involved in extending credit or lending money. Preparing reports for extending credit. Making daily sales and greeting customers. Providing customers with daily sales Providing daily and monthly reports. Evaluating customer records and payments plans based on earning, saving data, payment history, and purchase activity.

Jan 2011Aug 2011

Cleaning Technician

Jan Pro Cleaning Systems 

 Schedule, coordinate, direct and perform routine and comprehensive custodial maintenance of assigned facilities. Vacuum, shampoo and spot clean carpets and furniture; wash windows. Remove trash in accordance with established procedures. Clean and disinfect restrooms, kitchens, health occupations facilities and other facilities; order and stock facilities with paper and supplies. Identify stains and use proper chemicals for removal. Maintain inventory and submit written requests for supplies; test and evaluate new supplies and equipment. Operate power equipment such as carpet extractors, shampooers, and floor scrubber. Cleaning hospitals or clinics.


May 2011

High school Graduate

Betty Fairfax High School