Claim Analyst II
Bank of America
Spanish Claim Analyst, resolving customers concerns and questions. Filing claims for non-fraud and fraud on debit cards. In addition filing claims for ATM missing deposits or withdraws, for fraud and non-fraud. As well filing claims for ACH, for non-fraud or fraud. Ensuring claims are being filed under the banks policies and produces. Updating customer contact information and any questions they may have on the checking or savings accounts. Providing the best resolution for our customer and best customer service experience.