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Aurobindo PMP® ITIL® CSM®

Former IT Professional | Public Speaker | Service Delivery Manager | Project Management Professional | Six Sigma Green Belt | Toastmaster | Pursuing PhD in Management |

Work experience


Consultant - Delivery Management

Pratian Technologies India (P) Limited, Bangalore

Key Result Areas: 

  • Responsible for end-to-end delivery of Healthcare Projects / Products for a largest Healthcare Provider from the US.
  • Establish PM Governance standards including Project Management Operations and operating model.
  • Drive standards for PM capabilities – with specific focus on Delivery Management, sharing domain knowledge and industry best practices.
  • Build Delivery Excellence best practices and manage workload of Technical Architects, leads etc., and help to remove impediments to their success.

Director - Technology and Consulting

iMEDGlobal Solutions (P) Ltd, Bangalore

Key Result Areas: 

  • Initiate, Plan and Execute internal IT team’s capabilities with respect to the business needs.
  • Strategizing solutions, collaborating with the Business Development team to identify opportunities, work on the RFPs, Solution Bids highlighting iMEDGlobal’s delivery capabilities.
  • Undertake Product Development / Solutions based on the Market Intelligence inputs provided by the Sales team, thus collaborating with the Business Development team.
  • Contribute to organization’s success in terms collaborating with the Learning and Development team to address the organization’s various learning needs.
  • Complete responsibility of all in-house IT projects including – staffing, teaming, supervising development, testing and implementation.

Project Delivery Manager

IBM India (P) Ltd, Bangalore

Key Result Areas: 

  • Analyzing and translating business / functional requirements to technical requirements and design.
  • Assisting clients with the transition from the conceptual and design phases to the full lifecycle of developing and implementing effective solutions.
  • Interfacing with clients for gathering business need, conducting system analysis and finalizing technical/ functional specifications and high-level design documents for the project.
  • Managing relationship with project stakeholders, keeping stakeholders informed of progress and issues to manage expectations on all project requirements and deliverables.
  • Identifying and driving opportunities to improve the efficiency of the processes using various Lean methodologies.
  • End-to-end Client Service Delivery Management.
  • Identify, define, measure, control and monitor key project Critical Success Factors (CSFs).
  • Client Satisfaction ratings through effective engagement and diligent stakeholder management.
  • Empower and drive the team to generate ideas and propose business value additions to the client as part of the organization ‘Account Growth Program (AGP)’.
  • Forecast, plan and manage various project metrics, dashboards and reports satisfying all stakeholders across the organizational hierarchy.

Career Digest

  • Performance-oriented IT Professional with over 21-years of rich functional, service delivery, technical, client-facing and leadership experience in the IT industry across all phases of Software Development Life-cycle.
  • Effectively handled large (>3-4 M USD) fixed bid and T&L contracts.
  • Distinction of maintaining close relationships with key sponsors within business and technology streams to facilitate easy escalation to maintain healthy client satisfaction and SLAs.
  • Extensive experience in driving end-to-end Project Management in accordance with globally accepted Project Management Methodology standards encompassing Project Initiation, Planning, Execution, Controlling, Tracking, Reporting, Risk Management and Scope Management.
  • Hands-on experience in multiple stakeholder management including negotiations, presentations and seeking approvals.
  • Instrumental in building, delegating, coordinating, motivating and mentoring individual and teams.
  • An able and effective communicator with strong leadership, people management, analytical and problem-solving skills. At equal ease in interacting with people across hierarchical levels in the organization to ensure smooth delivery and execution.
  • Able administrator and well experienced in establishing project teams from scratch, assessing resources and driving staffing.
  • Domain Expertise: Healthcare (Payer), General Management Discipline, Project / Service Delivery Management

Skill Competency Matrix

IT Leadership / Management

IT Operations and Support Management Knowledge Managment
Business Transition & Transformation Management SLA Management / Compliance
Risk Management and Compliance Client / Stakeholder Engagement
Application Maintenance and Support Management Business Process Management

Project and Service Delivery Management

Customer Relationship Management Global Delivery Center Management
IT Strategic Planning and Execution Upgrades Custom Development / Upgrades

People Management

Coaching and Mentoring Performance Managment
Conflict Management Training and Development
Employee Engagement Career Guidance and Management