Objective

To secure a work at home position that will enable me to use my strong communication skills and where my 13 years of customer service experience can improve customer satisfaction.

Skills

  • Customer Support
  • Social Media Management/Marketing
  • Critical thinking
  • Business Writing
  • iPhone/Android/Internet Savvy
  • Organized and detail oriented
  • Document Creation (Word, Excel, Adobe Acrobat)
  • Data Entry
  • Problem Solving
  • Website Maintenance/Testing
  • Project Management
  • Proficient in communication with customers or clients

Work History

Work History
Sep 2010 - Jun 2015

Assistant

Work at Home Solutions, LLC
Virtual Assistant Home Recruiting Social Media Marketing(Facebook, Twitter, LinkedIn, MailChimp) Creation and upkeep of Employee handbook, company portal and forum(admin/moderator) Creation of documents(Word, Excel, Adobe Acrobat) Website maintenance Handle incoming and outgoing correspondence including posts, email, phone, and fax Make necessary calls at the request of the owner
Aug 2014 - Jan 2015

Customer Service Representative

Sitel
Customer Service Representative Delivered outstanding customer service by taking inbound calls Toys R Us Assisted customers with orders, shipment tracking, and product information Return/damage claims Troubleshooting of website issues Assisted customers with updating account information and password retrieval Helped customers maneuver through the company website and how to find self care options Reported issues with website as well as incorrect product information or missing information Assisted customers creating, updating, and finding registries Upheld monthly metric requirements Communicated with co-workers and supervisors through chat and email
Jul 2013 - Jun 2014

Customer Service Representative

Convergys
Customer Service Representative Delivered outstanding customer service by taking inbound customer service calls for DirecTV Assisted customers with placing orders for new equipment, internet/home phone services, and https://www.visualcv.com/augusta-pyles additional television packages Helped customers maneuver through the company website and how to find self care options Answered billing inquiries Assisted customers with several company apps Posted payments and reactivated services Some technical troubleshooting of equipment Upheld monthly metric requirements Communicated with co-workers and supervisors through chat and email
Sep 2012 - Jul 2013

Customer Service Professional

Arise Virtual Solutions
Customer Service Professional Delivered outstanding customer service by taking inbound calls for Intuit Assisted customers with tax return questions Helped customers choose the correct product for their tax situation Program technical support Assisted customers with the Intuit app and Refund app Helped customers maneuver through the company website and how to find self care options Assisted customers with billing issues Answered questions concerning tax refunds Communicated with co-workers and supervisors through chat and email
Mar 2011 - Jan 2012

Branch Manager/area Manager

First Texas Loan Store
Branch Manager/Area Manager Interviewed/Hired/Trained employees Oversaw operations for three other locations/five employees Set and met monthly growth. loss. and customer goals. Weekly meetings with Branch Managers Daily conference calls with owners on all aspects of the business Social Media Marketing and Business to Business Marketing Executed payday loans and interpret loan documents Completed daily cash counts and deposits Audits/Organization of customer files and checks Answered inbound calls on multiple lines Verified customers employment and references Completed daily courtesy calls and collection calls
Jul 2009 - Feb 2011

Branch Manager

Texas Car
Branch Manager Title & Payday Loan Services
Jan 2007 - Oct 2008

Assistant Manager

Advance America
Assistant Manager Executed payday loans and interpret loan documents Met monthly goals set by corporate Completed daily cash counts and deposits Audits/Organization of customer files and checks Answered inbound calls on multiple lines Verified customers employment and references Completed daily courtesy calls and collection calls