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Work experience

Jan 2007Present

Senior Program Manager


Challenged with building a Project Management Office (PMO) that aligned Program and Project Managers to CMMI, PMI and ITIL process models and emergent technologies; partnered with Sales and Marketing to position business services with products to generate 28% of revenue targets for professional services.

  • Set the direction and strategy for Global Consulting Services PMO; implemented policies, developed roadmaps, defined processes, identified key performance indices (KPI’s) and critical success factors (CSF’s) to ensure total cost of ownership (TCO) met strategic objectives. Performed ISO9000 QA audits to measure success and ensure team compliance. Authored 100+ reusable PM templates, processes and workflows.
  • Facilitated break-thru training sessions on process improvement, change management, release management, configuration management and risk management; facilitated monthly PMP Boot Camps for Exam Preparation.Prepared 26 technical professionals for the PMP exam with an 87% passed rate.
  • Partnered with sales and marketing to respond to RFP’s; positioned services and solutions to C-Level audiences. Developed Statements of Work; identified human and capital resource requirements; negotiated service contracts and milestone delivery schedules; assigned resources to execute 114 professional services engagements, using PeopleSoft HRMS; tracked a $44M P&L budget, using SAP GL, AP and AR.
  • Facilitated monthly operational review meetings, performed collaborative SWOT analysis on revenue results; identified portfolio risks; defined strategies for strengthening the service portfolio; sold $12M in net new services FY08; $2M 1Q09 and $8M 2Q09.
Jan 1999Jan 2009

Director, PMO and Business Development

Keller Williams

Hired by the COO to manage virtual teams, improve operational efficiencies, streamline the transaction lifecycle, solving complex business problems, manage risks, increase revenues, control costs and audit pre and post-sales cycle.

  • Built a PMO to support the COO business initiatives; defined policies and workflow procedures for improving operational efficiencies; introduced an in-house knowledge transfer and mentoring program to streamline the real estate lifecycle.
  • Organized, planned and executed high-risk, high-visibility, large-scale project initiatives from definition through implementation. Identified new business streams (property management, training, closing agent, insurance brokerage, staging and professional services consulting opportunities).
  • Built a collaborative, teaming, customer-centric environment, through leadership and guidance. Reviewed portfolio strategies and sizing; analyzed execution methodologies and recommended solutions for streamlining the transaction process. Performed project reviews, evaluated percentage of completion, probability of recovery for change orders and reasonableness of the estimate to complete for new construction projects. Performed contract audits and compliance reviews; monitored the engagement process from start to finish.
  • Reduced time-to-close by 40%; increased customer satisfaction by 33%; increase annual revenues by $653K, $536K, $481K and $322K.
Jun 2006Jan 2007

Senior Technical Manager, IT Infrastructure

Chicago Housing Authority

Recruited by the CIO to provide executive leadership to the infrastructure and project teams, manage 36 FTEs and a $29M operations budget; negotiate SLA’s, contract terms and agreements and approve capital equipment purchases that aligned to the business strategy.

  • Demonstrated a strong knowledge and understanding of IT operations, systems, architecture, technical controls, and data-centric issues, and considerations; provided executive leadership and guidance to a team of 36 technical professionals; defined policies, KPIs and CSFs; introduced an in-house knowledge transfer and mentoring program to resolve infrastructure and application incidents, problems, events and requests; increased customer satisfaction rating by 61% in 90 days.
  • Organized, prioritized, planned, and executed multiple high-risk, high-visibility, large-scale projects from definition through implementation, involving internal personnel and consultants, that included PeopleSoft ERP implementation, infrastructure transformation and IT desktop application upgrades using ITIL and Six Sigma, for defect tracking and root cause analysis. Reduced infrastructure TCO by $2.6M annually and secured $3.2M for new infrastructure initiatives.
Jun 2003Jun 2005



Contracted to hire, train and develop an engineering team in analyzing and resolving Passive Optical Network (PON) anomalies to ensure SLA compliance with major carriers and reduce R&D incoming call volume.

  • Determined end-user needs. Analyzed trouble tickets; determined root causes. Presented findings to the executive team; secured funding for staffing 18 engineers to resolve network anomalies for Verizon FiOS and AT&T U-Verse product lines. Increased SLA’s compliance to 91% and reduced R&D call volume by 75% in 90 days.
Jan 2000Jun 2003

Senior Business Development Manager


Hired to collaborate with Sales and Marketing to offer Lucent Technologies converged technology solutions, optical transport solutions and business services solutions to domestic clients and secure $25M in net new revenue bookings.

Partnered with sales; leveraged the client base and expanded relationships. Identified prospects, developed proposals and acquire $200M+ in new business. Advised clients on consulting services delivery models and shared sourcing services relationships. Assisted clients in strategy definition and execution of shared services, outsourcing and off-shoring; developed business cases, RFP’s, SOW’s, proposals and timelines for consulting and business services. Defined process, ensured regulatory compliance, governance, advised on technology selection, participated in vendor selection, tracked project accounting and finance budgets, and managed/controlled risk. Managed and mentored teams in planning, designing and building a $58M PON and a $2 Billion optical network; captured Lucent Technologies 2002 Presidential Gold Award and received a Platinum Award nomination in 2003.

Jan 1993Jan 2000

Senior Data Sales Design Engineer


Recruited to turn around deteriorating multi-million dollar managed services contracts; position technology solutions to fit client’s business needs and improved operational efficiencies.

Restructured client engagements and took responsibility for ensuring on-time project deliverables. Developed program methodologies for site acquisitions, retrofitting locations, procuring vendors, defining traffic engineering standards, securing interconnect agreements, processing ASR, building the Granite XNG database, moving, adding, deleting (rehoming) circuits, performing end-to-end facility and acceptance testing. Identified and communicate engagement changes, risks and progress to senior management and client personnel. Procured $2M in additional revenue.Led business and market development oral presentations efforts in identifying performance improvement opportunities for clients and consultants. Reduced TCO by $12M annually.

Dec 1982Jan 1993

Network Operations Manager

Union Bank of California

Hired to manage data center operations; ensured 24-hour availability of mission critical applications and internetworking resources; oversee data center operations, mergers, branch consolidations, site decommissioning and disaster recovery simulation testing.

Managed day-to-day data center BSS/OSS operations; maintained 99.999% resource availability and 93.7% SLA compliance rating. Consolidated 3 data center operations, 200+ branch locations and 10,000+ ATM locations; decommissioned 100+ branch locations; performed semi-annual disaster recovery plan review/updates and simulation testing. Reduced TCO by $7.8M annually.



Master of Science

University of Maryland University College


Site Acquisition
Data Center Migration and Retrofit
Data Center Relocation
Interconnect Engineering and Planning
RAN Mobil Backhaul Deployment
ERP Integrations
MS Visio
MS Project
Procurement Management
Process Engineering Specialist
Business Analysis Expert
Change Management Champion
Project Management



Passionate, energetic Executive Program Management and Certified Project Management Professional (PMP) with 15+ years of solid experience assessing diverse global business environments, positioning business and technology solutions to fit business needs and aligning people, processes and technologies to ensure on-time and within budget delivery of products and advisory services. Solid track record in business development, systems integration, process improvement, change management and business continuity/disaster recovery testing and execution; possess a PMP, MBA/MS and a BS in Computer Science; seeks an advisory/consulting leadership position and opportunity to bring value to a thriving organization and its clients.


Leverage significant cross-functional leadership experience in project management, business development and process engineering to obtain an executive position planning, leading and directing high-profile consulting engagements.


Jun 2008Present

Project Management Professional

Project Management Institute
Nov 1998Present

Certified Cisco Design Associate

Cisco Systems
Nov 1998Present

Certified Cisco Network Associate

Cisco Systems