Senior Program Manager
Challenged with building a Project Management Office (PMO) that aligned Program and Project Managers to CMMI, PMI and ITIL process models and emergent technologies; partnered with Sales and Marketing to position business services with products to generate 28% of revenue targets for professional services.
- Set the direction and strategy for Global Consulting Services PMO; implemented policies, developed roadmaps, defined processes, identified key performance indices (KPI’s) and critical success factors (CSF’s) to ensure total cost of ownership (TCO) met strategic objectives. Performed ISO9000 QA audits to measure success and ensure team compliance. Authored 100+ reusable PM templates, processes and workflows.
- Facilitated break-thru training sessions on process improvement, change management, release management, configuration management and risk management; facilitated monthly PMP Boot Camps for Exam Preparation.Prepared 26 technical professionals for the PMP exam with an 87% passed rate.
- Partnered with sales and marketing to respond to RFP’s; positioned services and solutions to C-Level audiences. Developed Statements of Work; identified human and capital resource requirements; negotiated service contracts and milestone delivery schedules; assigned resources to execute 114 professional services engagements, using PeopleSoft HRMS; tracked a $44M P&L budget, using SAP GL, AP and AR.
- Facilitated monthly operational review meetings, performed collaborative SWOT analysis on revenue results; identified portfolio risks; defined strategies for strengthening the service portfolio; sold $12M in net new services FY08; $2M 1Q09 and $8M 2Q09.