Carmen F. Thompson

  • Benton LA

Work History

Work History
Feb 2013 - Present

Relationship Banker

First Guaranty Bank

Started as the Resource Specialist over the teller line in which I was responsible for the entire team of tellers.
Responsible for my own teller drawer as well as ensuring that the rest of the team balanced daily.
Helped customers with any transactions needed.
Responsible for the vault and making sure that it balanced every day.
Ordered and shipped currency and maintained the goal of a low cash limit in the vault
Promoted to Relationship Banker in January 2015
Responsible for all new accounts.
Balance GL accounts daily; reported daily and monthly GL outages to management, using Excel.
Help customers with any questions they may have about their accounts.
Meet referral and portfolio goals.
First Relationship Banker to exceed the 3.0 cross sale goal at the Benton location.
I have taken several management classes through First Guaranty Bank and am being trained to become an Operations Manager.
Brought in new customers for checking, savings, CD, IRA, business, and other accounts.
Responsible for selling products to our new and existing customers.

Jan 2011 - Feb 2013

Teller

First National Bank of Benton

Daily duties included helping customers with transactions such as withdrawals, deposits, cashier's checks, water bills and any other transactions needed.
Responsible for completing currency transaction reports and suspicious activity reports as needed.
Responsible for my own teller drawer and balancing without any errors at the end of the day.
Opened new checking and savings accounts
Assisted customer's with any questions regarding their accounts

Mar 2008 - Jan 2011

Sales Associate

Fairway Gift Garden

Responsible for great customer service by helping customers in any way possible.
Ordered, received and priced merchandise for the store.
Worked with a team to ensure customer satisfaction. Responsible for my own cashier's drawer and making sure that the entire store balanced at the end of the day.

Education

Education
Dec 2011

Bachelor of Science

Northwestern State University

3.29 of a maximum 4.0

May 2007

High School Diploma

Sarepta High School