Involved in ongoing Design, Development, Deployment, Management and Support of the Global Enterprise wide VoIP and Video Networks. Actively involved in Vendor Coordination and Change Management for ongoing projects.
ØActively Work with various Infrastructure Development groups to assist in the Testing, Deployment, Upgrades, Support & Optimization of new technology rollouts related to VoIP and associated applications (Softphone, Avaya IP Agent, EC500, Meeting Exchange Audio Conferencing) and Video Conference like HDX4000, HDX 9000 series devices, RPX, Path Navigator/Gatekeeper, CMA, Media Gateway Controller ( MGC), RMX, Multi Point Control Unit (MCU), V2IU etcdependencies following McKinsey’s existing architectural model.
ØLead Performer in VoIP Telephony & Video Conferencing Support & Implementation, teams out of India, Prague and Toronto – Actively participate in carrying out Planning, Implementation, Transition & Support and Troubleshooting across all McKinsey offices worldwide migrating to VoIP.
ØAssisting Process development in particular SOPs and MOPs as a part of service transitions & changes – Formulating new Standard Policies and Procedures for incident and Problem Management and Reviewing, Updating and Approving new and existing Knowledge articles in the IT-Knowledge Base.
ØConduct technical and procedural Training and Knowledge building sessions for New-Hires, subordinate and cross-functional support groups like Helpdesk and office IT.
ØActively discuss and hold Conferences with Vendors to assess the provided Timeliness & Quality of Service provided by them and collectively attempt to address Network Infrastructure and VoIP Support issues and suggest improvements.