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Work experience

Mar 2010Present

Senior Analyst

Deloitte
  • Working with Deloitte VNOC as a Senior Analyst.
  • Responsible for Planning, Designing, Configuration, Operating and optimizing all video systems.
  • Handling all technical escalations and coordinating with vendors like Polycom, Tandberg, Radvision, Fathom etc
  • Maintaining Global VC infrastructure of Deloitte with Endpoints HDX/ RPX /TPX / OTX / TeleSuite, Teleclassroom, CMA 5000 / DMA 6000 / RMX 2000 and 4000 /TMS/V2IU/Codian Gateway, Radvision, iView Server etc.
  • Successfully completed Projects of Canada, UK, China, Japan , Australia, Belgium and Germany, Firm members with more than 200 endpoints.
  • Integral part of the new upcoming projects of VC deployment globally on the prospective of deploying/testing end to end.
  • External Site Certifications based upon the Technical troubleshooting with their technicians and vendors do best utilize the connections (IP/ISDN).
  • Training the team members about new VC Protocols and technologies
Aug 2007Dec 2009

IT Analyst

Mckinsey & Company

Involved in ongoing Design, Development, Deployment, Management and Support of the Global Enterprise wide VoIP and Video Networks. Actively involved in Vendor Coordination and Change Management for ongoing projects.

ØActively Work with various Infrastructure Development groups to assist in the Testing, Deployment, Upgrades, Support & Optimization of new technology rollouts related to VoIP and associated applications (Softphone, Avaya IP Agent, EC500, Meeting Exchange Audio Conferencing) and Video Conference  like HDX4000, HDX 9000 series devices, RPX,  Path Navigator/Gatekeeper, CMA, Media Gateway Controller ( MGC), RMX, Multi Point Control Unit (MCU), V2IU etcdependencies following McKinsey’s existing architectural model.

ØLead Performer in VoIP Telephony & Video Conferencing Support & Implementation, teams out of India, Prague and Toronto – Actively participate in carrying out Planning, Implementation, Transition & Support and Troubleshooting across all McKinsey offices worldwide migrating to VoIP.

ØAssisting Process development in particular SOPs and MOPs as a part of service transitions & changes – Formulating new Standard Policies and Procedures for incident and Problem Management and Reviewing, Updating and Approving new and existing Knowledge articles in the IT-Knowledge Base.

ØConduct technical and procedural Training and Knowledge building sessions for New-Hires, subordinate and cross-functional support groups like Helpdesk and office IT.

ØActively discuss and hold Conferences with Vendors to assess the provided Timeliness & Quality of Service provided by them and collectively attempt to address Network Infrastructure and VoIP Support issues and suggest improvements.

Education

May 2007Jun 2009

Master of Science

Manipal University
Oct 2001Jun 2005

Bachelor of Technology

Guru Jambheshwar University

Certifications

Mar 2012Present

ITIL Foundation Level in ITSM

PEOPLECERT
Feb 2012Present

RMX 2000/4000 Maintenance

Polycom
Feb 2012Present

CMA 4000/5000 Maintenance

Polycom
Apr 2012Apr 2015

PMP (Project Management Professional))

PMI
Oct 2010Oct 2012

CVE 2.0

Polycom