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Work experience

Dec 2013Jan 2015

SENIOR PROJECT MANAGER

OCTAGON ENTERPRISES PVT. LTD
  • Managing Non-Voice (US Mortgage, Title Search, Title Insurance) and Semi-Voice projects (Virtual Assistant Services named “Rent-A-Smile”) of the company with revenue of more than $ 2 million.
  • Effectively responding to RFIs/RFPs/RFQs from new/existing client to increase business and win new projects.
  • Gearing the activities for understanding and coordinating clients’ needs/enhancements, customization and consulting with different functional teams to provide solutions in adherence to delivery schedules.
  • Planning the stages and targets for new project at the transition phase and developing strategic plans.
  • Real time coordination with Clients for test environment setup and data capture, coordinating with user groups for input, feedback, acceptance of renovation.
  • Developing procedure manuals, instruction manuals, flow charts and standard operational procedures (SOPs).
  • Analyzing, rationalizing and negotiating SLAs for new projects in agreement with client and higher management.
  • Efficiently managing multiple projects and ensuring successful completion of the projects within the approved budget and smooth execution and implementation of the Project.
  • Collaborating with the team members, senior management and client to maintain a continuous stream of information regarding the project status and progress.
  • Studying existing systems and processes and conducted gap analysis to recommend befitting solutions within available budgetary resources.
  • Proactively involved in various technical aspects of the Project including analysis of project requirements, technical guidance, recruitment, estimation, scheduling, and finally deliver solutions while focusing on competence enhancement activities.
  • Weekly/Fortnightly/Monthly review of all aspects of Projects including SLA and Staffing.
  • Created the Performance Matrix Index report to measure and assist in monitoring the performance of the staff in the department.
  • Conducting various trainings for team Members to develop for future higher responsibilities. Such training includes process related and technical skills as well as soft skills.
Nov 2010Nov 2013

Project Manager

OCTAGON ENTERPRISES PVT. LTD
  • Managing Non-Voice (US Mortgage, Title Search, Title Insurance) and Semi-Voice projects (Virtual Assistant Services named “Rent-A-Smile”) of the company with revenue of more than $ 2 million.
  • Effectively responding to RFIs/RFPs/RFQs from new/existing client to increase business and win new projects.
  • Gearing the activities for understanding and coordinating clients’ needs/enhancements, customization and consulting with different functional teams to provide solutions in adherence to delivery schedules.
  • Planning the stages and targets for new project at the transition phase and developing strategic plans.
  • Real time coordination with Clients for test environment setup and data capture, coordinating with user groups for input, feedback, acceptance of renovation.
  • Developing procedure manuals, instruction manuals, flow charts and standard operational procedures (SOPs).
  • Analyzing, rationalizing and negotiating SLAs for new projects in agreement with client and higher management.
  • Efficiently managing multiple projects and ensuring successful completion of the projects within the approved budget and smooth execution and implementation of the Project.
  • Collaborating with the team members, senior management and client to maintain a continuous stream of information regarding the project status and progress.
  • Studying existing systems and processes and conducted gap analysis to recommend befitting solutions within available budgetary resources.
  • Proactively involved in various technical aspects of the Project including analysis of project requirements, technical guidance, recruitment, estimation, scheduling, and finally deliver solutions while focusing on competence enhancement activities.
  • Weekly/Fortnightly/Monthly review of all aspects of Projects including SLA and Staffing.
  • Created the Performance Matrix Index report to measure and assist in monitoring the performance of the staff in the department.
  • Conducting various trainings for team Members to develop for future higher responsibilities. Such training includes process related and technical skills as well as soft skills.
Oct 2003Oct 2010

SHIFT IN-CHARGE

COMPETANT SOFTWARE PVT. LTD, DELHI
  • Managed a team of 50 associates comprising of Data Analysts, Quality Analysts, Map Designers and Data Miners
  • Managed day to day operations related to Process Management, Client communications & Performance Report
  • Resource capacity planning, training and process improvement responsibilities.
  • Performed Time- Motion Analysis to define SLAs and quality parameters.
  • Created process manuals, Flow charts and daily MIS reports for team and management.
  • Developing a team environment that ensures that all team members perform at a consistent level & plan to make sure to utilize individual competency of each team member.
  • Migration from existing technology platforms to new and improved platforms.
  • Cross-department coordination for smooth process flow.
  • Mentored team members for future higher responsibilities of Team leaders, Trainers and Process Developer.

Education

Jan 2009Mar 2013

Master in Business Administration

ICFAI UNIVERSITY
Jul 2001Jun 2003

B.COM

LUCKNOW UNIVERSITY
Apr 1999Mar 2000

SENIOR SECONDARY SCHOOL EXAMINATION 2000

JAWAHAR NAVODAYA VIDYALAYA

Skills

MS/OFFICE
Rent
Business organizations
data capture
BPO