Atul Srivastava

  • Mumbai 16
Atul Srivastava

Work History

Work History
Dec 2013 - Jan 2015

SENIOR PROJECT MANAGER

OCTAGON ENTERPRISES PVT. LTD
  • Managing Non-Voice (US Mortgage, Title Search, Title Insurance) and Semi-Voice projects (Virtual Assistant Services named “Rent-A-Smile”) of the company with revenue of more than $ 2 million.
  • Effectively responding to RFIs/RFPs/RFQs from new/existing client to increase business and win new projects.
  • Gearing the activities for understanding and coordinating clients’ needs/enhancements, customization and consulting with different functional teams to provide solutions in adherence to delivery schedules.
  • Planning the stages and targets for new project at the transition phase and developing strategic plans.
  • Real time coordination with Clients for test environment setup and data capture, coordinating with user groups for input, feedback, acceptance of renovation.
  • Developing procedure manuals, instruction manuals, flow charts and standard operational procedures (SOPs).
  • Analyzing, rationalizing and negotiating SLAs for new projects in agreement with client and higher management.
  • Efficiently managing multiple projects and ensuring successful completion of the projects within the approved budget and smooth execution and implementation of the Project.
  • Collaborating with the team members, senior management and client to maintain a continuous stream of information regarding the project status and progress.
  • Studying existing systems and processes and conducted gap analysis to recommend befitting solutions within available budgetary resources.
  • Proactively involved in various technical aspects of the Project including analysis of project requirements, technical guidance, recruitment, estimation, scheduling, and finally deliver solutions while focusing on competence enhancement activities.
  • Weekly/Fortnightly/Monthly review of all aspects of Projects including SLA and Staffing.
  • Created the Performance Matrix Index report to measure and assist in monitoring the performance of the staff in the department.
  • Conducting various trainings for team Members to develop for future higher responsibilities. Such training includes process related and technical skills as well as soft skills.
Nov 2010 - Nov 2013

Project Manager

OCTAGON ENTERPRISES PVT. LTD
  • Managing Non-Voice (US Mortgage, Title Search, Title Insurance) and Semi-Voice projects (Virtual Assistant Services named “Rent-A-Smile”) of the company with revenue of more than $ 2 million.
  • Effectively responding to RFIs/RFPs/RFQs from new/existing client to increase business and win new projects.
  • Gearing the activities for understanding and coordinating clients’ needs/enhancements, customization and consulting with different functional teams to provide solutions in adherence to delivery schedules.
  • Planning the stages and targets for new project at the transition phase and developing strategic plans.
  • Real time coordination with Clients for test environment setup and data capture, coordinating with user groups for input, feedback, acceptance of renovation.
  • Developing procedure manuals, instruction manuals, flow charts and standard operational procedures (SOPs).
  • Analyzing, rationalizing and negotiating SLAs for new projects in agreement with client and higher management.
  • Efficiently managing multiple projects and ensuring successful completion of the projects within the approved budget and smooth execution and implementation of the Project.
  • Collaborating with the team members, senior management and client to maintain a continuous stream of information regarding the project status and progress.
  • Studying existing systems and processes and conducted gap analysis to recommend befitting solutions within available budgetary resources.
  • Proactively involved in various technical aspects of the Project including analysis of project requirements, technical guidance, recruitment, estimation, scheduling, and finally deliver solutions while focusing on competence enhancement activities.
  • Weekly/Fortnightly/Monthly review of all aspects of Projects including SLA and Staffing.
  • Created the Performance Matrix Index report to measure and assist in monitoring the performance of the staff in the department.
  • Conducting various trainings for team Members to develop for future higher responsibilities. Such training includes process related and technical skills as well as soft skills.
Oct 2003 - Oct 2010

SHIFT IN-CHARGE

COMPETANT SOFTWARE PVT. LTD, DELHI
  • Managed a team of 50 associates comprising of Data Analysts, Quality Analysts, Map Designers and Data Miners
  • Managed day to day operations related to Process Management, Client communications & Performance Report
  • Resource capacity planning, training and process improvement responsibilities.
  • Performed Time- Motion Analysis to define SLAs and quality parameters.
  • Created process manuals, Flow charts and daily MIS reports for team and management.
  • Developing a team environment that ensures that all team members perform at a consistent level & plan to make sure to utilize individual competency of each team member.
  • Migration from existing technology platforms to new and improved platforms.
  • Cross-department coordination for smooth process flow.
  • Mentored team members for future higher responsibilities of Team leaders, Trainers and Process Developer.

Education

Education
Jan 2009 - Mar 2013

Master in Business Administration

ICFAI UNIVERSITY
Jul 2001 - Jun 2003

B.COM

LUCKNOW UNIVERSITY
Apr 1999 - Mar 2000

SENIOR SECONDARY SCHOOL EXAMINATION 2000

JAWAHAR NAVODAYA VIDYALAYA

Skills

Skills

MS/OFFICE

Rent

Business organizations

data capture

BPO