Atul Prabhakar

  • Surrey CA-BC
Atul Prabhakar

Work History

Work History
Jun 2009 - Feb 2010

Assistant Manager, Implementation, Infrastructure technique

VANOC

  • Assess and monitor venue readiness conditions as a prerequisite to technology implementation.
  • Managing a team of technicians, allocating resources, and ensuring the smooth implementation of technology at venues with challenging environments that are not conductive to IT equipment.
  • Coordinate the delivery phase with the VANOC Logistics team who are supporting the venues.  
  • Manage unplanned situations by assigning activities to the appropriate team members and escalating issues effectively and efficiently to the Technology Operations Centre (TOC) as required.
Sep 2007 - Nov 2008

Client Operation Supervisor

Teleperformance Canada

  • Provide consistent coaching and feedback on employee performance ensuring high levels of customer service.
  • Establish performance goals and conduct reviews using feedback forms.
  • Administer representatives' performance by observing, listening and providing on-site follow-up.
  • Identify opportunities to improve work procedures in order to optimize customer retention and satisfaction.
  • Participate in the implementation and management of programs necessary for the achievement of department objectives.
  • Adhere to and enforce current company policies and communicate issues to the Superior.
  • Manage performance indicators and activities on a day-to-day basis by analyzing, observing and intervening on occasion, if required.
  • Ensuring the performance of all CSR's meets company standards - Company standards will clearly be communicated to CSR's PROFFESSIONALISM - ACCURACY - COURTEOUSNESS
Apr 2003 - Jul 2007

Systems Support Executive

Bond Communications Techonology Integrator
  • Supervised team as a project coordinator that achieved aggressive goal for completing project worth more then $15 million Emirates Palace Abu Dhabi. Defined objectives, monitored progress of individuals and drove team to meet client objectives ahead of schedule. This provides additional time for client review.
  • Team of 3 complete 35 retail outlets across Middle East. Scope of responsibility included site survey/installation/implementation/training to staff on Omega point of sales System. The project completed before deadline saved company time and manpower.
  • Traveled extensively to client sites where involved in the implementation of Systems software from the preinstall through go-live phases and follow up with the clients.
  • Proficient in the installation, configuration, and detection of issues relating to various operating systems, hardware and software applications within a client/server environment.

Education

Education
1986 - Present

B.A

Himachal Pradesh University
2001 - Present

Certificate

RCC

Summary

•Planning, scheduling, and managing the implementation of all venue technology equipment.•Overseeing the preparation of the venue infrastructure in readiness for technology installation.•During Games time the will act as a back up to the VTM and support all of the Venue Technology.•Strong planning and project management skills.•Ability to work closely and cooperatively with internal and external associates.•Ability to work very quickly in a fast paced environment with tight timelines.•Outstanding interpersonal and relationship building skills, with the ability to work across all functions and vertically at all levels of the organization.•Ability to travel and also work outside the office when required.

Objective

Proven leader and implementer of technology, Systems Software’s with over 10 years of hands-on technical expertise, administration and support of W2K platforms, NT/W2K/XP desktops and experience with enterprise level LAN/WAN environments. My customer relations skills can be utilized to smoothly handle customer complaints and improve company image. Possess strong team leadership, motivational, and coaching skills.

Certifications

Certifications
2009 - Present

CompTIA Network+

Computing Technology Industry Association