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Product Manager with strong customer relations, operational, and technical skills. My experience and skillset provide me with the tools to be flexible and the ability to contribute to an organization in a multitude of ways.


  • Church and Family
  • Classical music
  • Technical blogs and publications
  • Golf, football, basketball, skiing 


  • SAP Business One New Partner of the Year (Bluewave Consulting Group)
  • Instructor of the Year (New Horizons)

Work experience

May 2016Present

Senior Product Manager

BatchMaster Software
  • Senior Product Manager for multiple SAP Business One Product Lines
    • Gather industry and customer requirements and decide on the feature set for each release
    • Responsible for quality and delivery of each release
  • Pre-Sales Support Engineer for Northeast and Southeast Regional Sales Managers
    • Provide overview and custom demos of BatchMaster with SAP Business One to prospective Customers
    • Drive increased revenue through expert knowledge of the software and the industry
  • Solutions Architect
    • Define and recommend scope of product offerings and consulting hours during Pre-Sales cycle
    • Accurately document requirements of prospects and communicate those to the Implementation Team to guarantee a smooth transition once the sale is completed
  • Subject Matter Expert
    • Consult internally with Pre-Sales, Implementation, and Support departments as needed to help design the best solutions for our Customers
    • Educate the BatchMaster team on new product features that are being released
Aug 2013April 2016

Engagement Manager

BatchMaster Software

  • Accountable for the success of all implementations within the SAP Business One Practice 
  • Lead team of Implementation Consultants in US, Mexico and India
  • Drive continuous improvement of BatchMaster software by serving on Product Steering Committee, incorporating best practices and lessons learned from the field
  • Manage all SAP Customer relationships with a focus on creating references and growing business within current Customer base
Jun 2012Aug 2013

Project Manager

Softengine, Inc.
  • Served as Project Manager for SAP ERP implementations for one of the top SAP Partners in North America
  • Responsible for leading overseas development team and nationwide technical team to deliver successful implementations on time and under budget, creating customer success stories upon the completion of each project
  • Successful implementations include $5 million food company, $20 million health supplement company, and a $100 million steel supply company
Mar 2011Jun 2012

Director of Customer Service

BigByte Corp.

  • Directed the Customer Service department, trained employees in proper Customer Service methodology, and implemented new program of tracking all communications with customer to identify areas in need of improvement
  • Served as Program Manager for all customer products and projects, including some of the leaders of the tech industry
  • Led initiatives to improve turn-around time, quality, and data collection/reporting
  • Led continual process improvement initiative by measuring and monitoring key performance indicators, leading the management team in a daily operations meeting to proactively address process issues, and by implementing new Quality Assurance policies and procedures
  • Served as SAP ERP Administrator with over 25 users
Mar 2010Mar 2011

Project Manager

Softengine, Inc.

  • Managed overseas development team and nationwide technical team for one of the top SAP Partners in North America
  • Designed a custom SAP add-on for the Warranty Repair industry. Successful implementations include $4 million audio product manufacturer, $5 million warranty repair depot, and $20 million wholesale floor supplier
Jun 2007Mar 2010

Implementation Manager

Bluewave Consulting Group

  • One of three founding members of SAP ERP consulting firm, serving as Implementation Manager of the Software Implementation Department
  • Responsible for training/certifying new employees in SAP ERP and teaching them the implementation skills necessary to deliver successful projects
  • Designed a complex, custom add-on to SAP for a $100 million real estate developer, along with delivering a successful implementation for an $80 million custom manufacturer
Jan 2007Jun 2007

Project Manager, Software

Cannon Wright Blount

  • Led software implementation team in all aspects of Sage ERP projects, including sales, budgeting, implementation and support
Jan 2005Jan 2007

IT Implementation Specialist


  • Designed and implemented new mapping/routing software for a $3 billion service company
  • Led training program to bring all 250+ locations online with new mapping software by developing and implementing a new web-based training initiative. Eliminated training/travel costs, reduced time to implementation, and created metrics to track trainee comprehension and compliance with the educational requirements
Feb 2003Jan 2005

Principal Instructor

  • Trained customers in web, graphic and database design, desktop publishing, office productivity software, and business soft skills
  • Consulted with customers to provide customized training for large corporate groups including a $1 billion lawn care company
  • On site client development projects included database development for a $300 million bank and intranet web development for a $43 billion logistics company



Web Design

HTML, CSS, Javascript, Dreamweaver, Flash, Photoshop, Fireworks, InDesign, ToolBook

SAP Business One ERP Software

SAP Business One 9.2 and all earlier versions, SAP Fiori, SAP UI5


SAP Crystal Reports, SAP Dashboards, SAP Lumira

Office Productivity
Microsoft Project, Word, Excel, PowerPoint, Outlook, Access, Vizio, OneNote, Publisher, Acrobat, InDesign